Minivacation Guest Relation Officer

- Previous hotel-related experience desired
- Understand what is meant by - good customer service.- Provide consistent, efficient, courteous, friendly and helpful service
- Respond to customer needs and complaints in an understanding and calm manner. Advise the guest on how to get their problem solved or seek assistance from management.
- Excellent communication skills - Mandarin speaking is essential
- High attention to detail and problem solving skills

- Manage a holiday booking process for the Minivac program. This includes processing bookings in Club Wyndham Asia- s system and coordinating with the resort team for accommodation and inclusion e.g. transfer bookings
- Work closely with business partners and vendors to accommodate on all changes of bookings
- Reviews the arrival list daily and assists in preparing and distributing welcome gift (if any)

3 sets of uniform
Good salary pay
Duty Meal