Assistant of Reservation and Distribution

- Thai National Only, Male/Female
- A minimum of 1 years of Reservation or Revenue Distribution. Experience in hotel sales industry is plus.
- Positive attitude, strong service mind and open-minded for multi-tasks working environments.
- English and communication skill
- Experience in Telephone Operator will be an advantage
- 1-2 years of experience and knowledge in Sales Strategies (OTAs/ Wholesale/ Corporate/ GDS etc.)
- Being able to work on flexible hours/shift as necessary
- Punctuality and team work

DUTIES & RESPONSIBILITIES:

- Major responsibility in conjunction with team to ensure that all times, the hotel is operating at maximum occupancy levels and the following are achieved.
- Creates and maintains reservation record and prepares confirmation letter as well as promptly processes any enquiries, cancellations and modifications etc.
- Preparing related reports concern to reservation and revenue related as well as process advance reservation deposits.
- Responsible for handling incoming calls for the cluster hotels for the general enquiries, request for sales proposals, book the room reservations in professional, efficient, and friendly manner.
- Input the accurate accounts on rates and inventory allotments in the IDS/GDS and property PMS in a timely manner to promote rate parity throughout all booking channels.
- Upselling hotels reservation/products and distribution channel data integrity to meet the revenue goals.
- Create an outlined in the sales contracts and the letter of booking confirmations while keep it confidential and ensure clients- satisfaction.
- Responsible for ensuring that every reservation contains the correct and applicable information. This will alleviate guest concerns during the check in and checkout procedure.
- Liaise and work closely among Head Quarter team and cluster hotel properties in between departments to ensure good cohesion for the guest stays.

1. Salary
2. Time Attendant Incentive per month
3. Service Charge
4. Two (2) days off per week
5. Meal Allowance
6. Social Security
7. Provident Fund
8. Group Insurance
9. Public Holiday
10. Annual Leave
11. Staff Discount Benefit on Food, Beverage and Accommodation