Guest service Officer - Front Office

- Thai Nationality
- Age not over 30 years old
- Bachelor- s Degree in Hospitality or Tourism Management or related field
- Minimum 2 year work experience in similar or related position in hospitality service
- Good computer, English skills
- Pleasant personality, strong people skills
- Well-organized with strong attention to details
- Able to work under pressure, self-motivated and fast learner

- Delivers the brand promise and provide exceptional guest service at all times.
- Provides excellent service to internal customers as appropriate.
- Be familiar with the hotel- s products and services and policies.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
- Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
- Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
- Meets and greets all guests and assists with registrations.
- Ensures the strict control of room keys.
- Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
- Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
- Prepares welcome cards and keys for arrival FIT guests.
- Ensures accurate knowledge of hotels and the tourism in the city / country.
- Reports - Lost and Found- items.
- Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Supports and embraces the spirit of - We work through Teams- .
- Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.

Service Charges, Social Security, Group Insurance, Meal, Uniforms, Provident Fund, etc.
All excellent remuneration and benefit with high service charge will be offered to the successful candidate.