Guest Relation Officer - Mandarin Speaking

-Male/Female, age not over 35 years old, who has working experience in Hotel Business would be a strong plus
-Graduate with a degree or higher in Hotel Management, Hotel Operations, Tourism Management or related fields
-At least 3 years experience with a proven track record in Guest Service Agent or related responsibilities, either in an international branded four or five star would be an advantage
-Outgoing & cheerful personality and be highly presentable
-Strong customer serviced mind and always flexible
-Good command of English both written and verbal, and communication skills
-Computer, Internet, E-mail and MS Office literate are essential

We offer an attractive remuneration incentive which commensurate with work experience and qualifications to the selected candidate. If you are looking for a place to rock out what you- ve got, add value to the business and mark your place in our history, then grasp this opportunity to show us.

Hard Rock Hotel Pattaya is managed by HPL Singapore. We operate with the love of music, passion for life, and delivered with a belief in our credo Love All, Serve All. We are a part of the global Hard Rock brand which operates 211 venues in 74 countries, including 177 cafes, 24 hotels and 10 casinos around the globe, which started from Hard Rock Caf- in London in 1971.

Hard Rock Hotel & Cafe Pattaya is looking for a GRO Mandarin speaking to be another member of our team and be a part of this cultural icon. As a member of our team, you need to be good at your job, have a passion for it, be who you are and able to work within the company values.

GRO Mandarin speaking will be responsible for the roles and possess the following qualifications.

- To provide unique, memorable and professional service to every guests reflecting the image of Rock n- Roll and relax
- To be always extend friendly and caring service to every guest that walks through our door
- To provide information regarding the hotel- s facilities and services
- To take care all VIP guests while staying at hotel and coordinate about transportation from hotel to airport
- To check in/out guests in accordance with establish standards
- To maintain guest history record for VIP returns and executive floor guests
- To give memorable service to guests for other area e.g. Club Lounge, Business Center, Front Service, etc.
- Translator relevant documents or information from Chinese to English and/or Thai Language.

- Attractive Remuneration & Incentive*
- Annual Bonus & Salary Increment*
- Social Security
- Provident funds*
- Group Life & Medical Insurance*
- Staff Accommodation*
- Meals & Allowance*
- Staff discount program* & special Privilege*
- Staff activities & Development Program & Certification Program.

*Company regulations applied