IT Manager (ผู้จัดการแผนก IT)

- Manages and monitors the operation of all computer hardware, ensures all systems are working and installed properly, and serves as the primary contact for servicing the computer hardware
- Ensures that all systems are covered by the proper maintenance contracts and that preventive maintenance is performed as required
- Continually keeps informed of IHG-approved systems and technology that may contribute to improve hotel efficiency, including, but not limited to:
o Computer Hardware systems and devices including PC LAN technology.
o Software operating and utility systems.
o Front Office and Accounts Receivable Property Management Systems.
o Interfaces to and from Front Office Property Management Systems and other Systems.
o Back Office Accounting Systems.
o PC and LAN based Office Automation products.
o Internal and External Electronic Mail / Facsimile / Scanner software and communication tools.
o Holidex Plus / Priority Club / Six Continents Club / Frequent Flyer Corporate databases.
o Point Of Sale Systems.
o Guest and Administration Voicemail.
o Call Accounting.
o PABX systems.
o Cabling.
o Hub / Switch Management Systems.
o Electronic Door Locking Computer System.
o Computer Virus protection.
o Hotel IT Security and Firewalls
- Provide a monthly written progress report to the General Manager, with copies to department heads
- Maintain an up-to-date list of all computer hardware
- Manages the configuration reports, job control languages, program files and data files on the computer system(s) to ensure maximum operating efficiency
- Monitors the performance of the software and maintains a log book of performance report eg; through systems measurement facility/utility, error and integrity check reports, system malfunction and solutions
- Installs and tests corporate approved program changes to the hotel computer system(s)
- Investigates and reports software problems to the vendor, or to the Regional, Area or Corporate Office
- Understand all standard and IHG customized features and functions of the Hotel front office system, point of sale system, and call accounting system, including, but not limited to system security, system reports, manager functions, system utilities and user functions
- Responsible for designating selected individuals for each IHG approved system that he/she will train so that these individual can train the users
- Trains the selected hotel staff to take on the major responsibilities during his/her absence
- Establishes documents, test and communicates appropriate disaster recovery emergency procedures to follow when the hotel computer system(s) are inoperable
- Ensures that all computer media saves and back-ups are completed, documented and stored per IHG specifications

- Competitive Salary
- Career growth
- Pre-opening experience
- international working environment
- 15 days of vacations
- Lao public holidays
- Service Charge
- Learning and Development