KOREAN - GUEST RELATIONS OFFICER

Qualification

- Male / Female, age not over 35 years old, who has working experience in Hotel Business would be a strong plus.
- Graduate with a degree or higher in Hotel Management, Hotel Operations, Tourism Management or related fields.
- At least 1 year experience with a proven track record in Guest Relations, Guest Service or related responsibilities, either in an international branded four or five star would be an advantage.
- Outgoing & cheerful personality and be highly presentable.
- Strong customer serviced mind and always flexible.
- Good command of Korean and English both written and verbal, and communication skills.
- Computer, Internet, e-mail and MS office literate are essential.
- This position is restricted to individuals with the right to work in Thailand.


If you are looking for a place to rock out what you- ve got, add value to the business and mark your place in our history, then grasp this opportunity to show us.

Hard Rock Hotel Pattaya is managed by HPL Singapore. We operate with the love of music, passion for life, and delivered with a belief in our credo Love All, Serve All. We are a part of the global Hard Rock brand which operates in 74 countries, including 179 cafes, 24 hotels and 11 casinos around the globe, which started from Hard Rock Cafe in London in 1971.

Hard Rock Hotel & Cafe Pattaya is looking for a GRO Korean speaking to be another member of our team and be a part of this cultural icon. As a member of our team, you need to be good at your job, have a passion for it, be who you are and able to work within the company values.

GRO KOREAN speaking will be responsible for the roles and possess the following qualifications.

Job Requirement

- To provide unique, memorable and professional service to every guests reflecting the image of Rock n- Roll and relax.
- Lead or otherwise facilitate the transfer of information regarding priorities, assignments and problem solving at the various briefing sessions each day.
- To be always extend friendly and caring service to every guest that walks through our door
- To take care all VIP guests while staying at hotel and coordinate about transportation from hotel to airport
- To check in/out guests in accordance with establish standards
- To maintain guest history record for VIP returns and executive floor guests
- Translator relevant documents or information from Korean to English and/or Thai Language.

- Attractive Remuneration & Incentive*
- Annual Bonus & Salary Increment*
- Social Security
- Provident funds*
- Group Life & Medical Insurance*
- Staff Accommodation*
- Meals & Allowance*
- Staff discount program* & special Privilege*
- Staff activities & team building
- Talent Development Program & Certification Program.

*Company regulations applied