รายละเอียดตำแหน่ง
Last Updated : 19.09.2017 | Viewers 173
Salary : เงินเดือน |
N/A (THB) |
Types of employees : ประเภทงาน |
Full-time เต็มเวลา |
Area : ปฎิบัติงานที่จังหวัด |
Pranburi
|
Education : การศึกษา |
High School Education มัธยมศึกษาตอนปลาย |
Experience : ประสบการณ์การทำงาน |
0 Year (ปี) |
Gender : เพศ |
Male ชาย |
Age : อายุ |
Non-Specific ไม่จำกัดอายุ |
Unit : จำนวนรับ |
1 อัตรา |
New Graduated : นักศึกษาจบใหม่ |
Yes รับพิจารณา |
Foreigner : ชาวต่างชาติ |
No ไม่รับพิจารณา |
Disabled : ผู้พิการ |
No ไม่รับพิจารณา |
Night shift : ตำแหน่งงานกะดึก |
No ไม่ใช่ |
Job Details
รายละเอียดงาน
1. Ensure all guests are welcomed, greeted according to Six Senses Standards and checked in efficiently and with the highest level of hospitality extended.
3. Ensure all messages are taken accurately and communicated to correctly. All written messages to be sent immediately to the guest rooms.
4. To be familiar with where all the rooms are located and what facilities each type of room offers to the guest.
5. To ensure the lobby and surrounding areas are kept clean and tidy at all times.
6. To ensure that departure luggage is kept away from the lobby and locked in storage. Arrival luggage is sent immediately to the guest- s room.
7. To store and supervise left luggage.
8. To ensure guests are assisted and driven in a safe manner by hotel buggy at all times.
9. To ensure buggies are well maintained, cleaned daily and serviced on a regular basis.
10. Any accidents with regards to the buggy are reported immediately to the manager.
11. All guests are given welcome drink and cold towels on arrival and departure.
12. Maintaining a clean and organized work place. Ensuring back of house is kept clean at all times.
13. To assist guests with parking and collecting their cars on arrival and departure from the resort safely.
14. Maintain a high standard of personal hygiene when on duty.
15. Offer mailing, faxing and photocopying services.
16. All incoming calls are answered in a polite and prompt manner according to the Six Senses Best Practices.
17. Listen closely to the callers request and ensure that all calls are transferred to the correct department and the call is transferred to the person whom can best help them.
18. Ensure all wake up calls are recorded correctly and given immediately to the operator.
19. Always make use of the guest- s name as much as possible.
20. To prepare immigration forms on a daily basis.
21. Ensure Newspapers are ordered accordingly on a daily basis.
22. Ensure that all internal messages are taken are recorded correctly and given to the relevant department immediately.
23. Ensure a full handover is carried out at the end of every shift.
24. Liaise will all other departments to ensure smooth communication.
25. Attend briefings on a daily basis.
26. To ensure all negative comments are reported immediately your manager and all negative comments are turned into a positive situation by means of Service Recoveries. No matter how small the complaint, service recovery must be carried out. Comments updated in the Guest Profile.
27. Ensure that all requests are met and followed up. Practice the - CAN DO- philosophy and if you are in a situation where you feel you can not say - yes- , do not hesitate to contact a manager at any time. If you are not able to give a sure answer, explain to the guest you will follow up and get back to them in a realistic time frame
28. To assist to other areas in Front Office and other departments as required.
29. To be familiar with the hotel fire and security policies.
30. To promote both EHR and EHH outlets including LIFE and SPA.
31. Keep updated with all other Six Senses properties and promote when possible.
32. To carry out any other reasonable requests as instructed by your manager.
33. To assist with Group arrivals and the preparation of welcome juice and cold towels for arrival and departure guests.
34. Assist guests with arranging the Shuttle bus and taxi- s to Hua Hin.
3. Ensure all messages are taken accurately and communicated to correctly. All written messages to be sent immediately to the guest rooms.
4. To be familiar with where all the rooms are located and what facilities each type of room offers to the guest.
5. To ensure the lobby and surrounding areas are kept clean and tidy at all times.
6. To ensure that departure luggage is kept away from the lobby and locked in storage. Arrival luggage is sent immediately to the guest- s room.
7. To store and supervise left luggage.
8. To ensure guests are assisted and driven in a safe manner by hotel buggy at all times.
9. To ensure buggies are well maintained, cleaned daily and serviced on a regular basis.
10. Any accidents with regards to the buggy are reported immediately to the manager.
11. All guests are given welcome drink and cold towels on arrival and departure.
12. Maintaining a clean and organized work place. Ensuring back of house is kept clean at all times.
13. To assist guests with parking and collecting their cars on arrival and departure from the resort safely.
14. Maintain a high standard of personal hygiene when on duty.
15. Offer mailing, faxing and photocopying services.
16. All incoming calls are answered in a polite and prompt manner according to the Six Senses Best Practices.
17. Listen closely to the callers request and ensure that all calls are transferred to the correct department and the call is transferred to the person whom can best help them.
18. Ensure all wake up calls are recorded correctly and given immediately to the operator.
19. Always make use of the guest- s name as much as possible.
20. To prepare immigration forms on a daily basis.
21. Ensure Newspapers are ordered accordingly on a daily basis.
22. Ensure that all internal messages are taken are recorded correctly and given to the relevant department immediately.
23. Ensure a full handover is carried out at the end of every shift.
24. Liaise will all other departments to ensure smooth communication.
25. Attend briefings on a daily basis.
26. To ensure all negative comments are reported immediately your manager and all negative comments are turned into a positive situation by means of Service Recoveries. No matter how small the complaint, service recovery must be carried out. Comments updated in the Guest Profile.
27. Ensure that all requests are met and followed up. Practice the - CAN DO- philosophy and if you are in a situation where you feel you can not say - yes- , do not hesitate to contact a manager at any time. If you are not able to give a sure answer, explain to the guest you will follow up and get back to them in a realistic time frame
28. To assist to other areas in Front Office and other departments as required.
29. To be familiar with the hotel fire and security policies.
30. To promote both EHR and EHH outlets including LIFE and SPA.
31. Keep updated with all other Six Senses properties and promote when possible.
32. To carry out any other reasonable requests as instructed by your manager.
33. To assist with Group arrivals and the preparation of welcome juice and cold towels for arrival and departure guests.
34. Assist guests with arranging the Shuttle bus and taxi- s to Hua Hin.
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