Guest Service Agent

- Experience 0-1 years customer service experience; on-the-job training available
- Responsibility, friendliness, and proper grooming; proficiency and honesty in handling money
- Must be able to speak English and Arabic or Chinese Language understand the primary language used by the guests who visits the hotel.

Guest service agents answer telephone calls from guests seeking to make or cancel hotel reservations. They greet arriving guests, assign rooms, issue keys, and collect guest payment and billing information. Agents answer guest requests for assistance and coordinate with housekeeping, bell service, staff and management to fulfill guest requirements. They provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner. Agents also deal with irate guests and find ways to resolve issues to the guest's satisfaction. They may also serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale.

Agents may also be responsible for bookkeeping duties, including maintaining a cash drawer, preparing bank deposits and posting charges for items that guests may order or use during their stay. Upon checkout, agents calculate the guest's final bill and collect payments.

-อาหาร 2 มื้อ
- Birthday Party ประจำเดือน
- Staff Party ประจำปี
- เงินช่วยเหลือคลอดบุตร
- เงินช่วยเหลือ กรณีคนในครอบครัวเสียชีวิต
- ค่าภาษาที่โรงแรมต้องการ
- เงินสมทบการแต่งงาน
- ค่ากะดึก
- เงินรางวัลพนักงานดีเด่นประจำเดือน
- ประกันสังคม
- ตรวจสุขภาพประจำปี
- และอื่นๆ