Guest Relation Manager

1. At least Bachelor degree in any field.
2. At least 3 year experience in Supervisor (FO) position of international hotels.
3. Strong result oriented, people management, and leadership skills.
4. Strong in inter-personality skill and outgoing, friendly.
5. Strong in English communication skill, and computer literate.
6. Strong in analytical, problem solving skills, and execution of work.

1. Ensure successes of - Guest Focus- processes, i.e. guests' experience, guest response and customer service.
2. Ensure improvements are maintained and hotel ratings improve on Tripadvisor and Google+
3. Review daily ReviewPro and ensure feedback is shared with front office and F&B team and necessary action is taken to improve results.
4. To ensure all employees follow hotel grooming standards -
5. To ensure product quality and appearance of guest- s rooms and all public areas.
6. Manage and develop all rooms- related employees.
7. Conduct daily briefings and 15 minute training at front office.
8. Work closely with reservation manager on arrivals and departures.
9. Work closely with reservation manager and front office team on upselling revenues in rooms, SPA and transportation.
10. Work with Restaurant Supervisors, and Catering Department Heads to update, training and up selling.
11. Participate in key decision making with the Executive Committee Team. -
12. Work with management team to create and implement the business plan addressing customers, profits, employees and market (includes management of all financials, and etc.)
13. Interact with department managers and employees, clients/guests, vendors, community services, owners, and corporate staff. -
14. Work collaboratively with other lodging brands and hotels to leverage resources and assets. -
15. Perform other duties as assigned by General Manager.