Assistant Housekeeping Manager (ผู้ช่วยผู้จัดการแผนกแม่บ้าน)

CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 2 years experience in the housekeeping or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in assignment sheets/workboards. Communicate issues to next shift. Complete required paperwork.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests- service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested.

Housekeeping Protocol
- Identify and report preventative or other maintenance issues in public areas or guest rooms.
- Contact Engineering, At Your Service (AYS), Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs.
- Respond promptly to requests from guests, Front Desk, or At Your Service requests.
- Identify room assignments and type of cleaning required for each room based on codes listed on assignment sheets/workboards.
- Complete required Housekeeping paperwork, including reports, worksheets, activity logs, and checklists.
- Document and report outstanding issues that need to be handled to the manager/supervisor after shift is complete.
- Use checklists to ensure that cleanliness and condition of each assigned area meets designated standards.
- Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.
- Complete incident reports for any incidents or accidents that occur during shift.
Guest Rooms, Villas, and Suites
- Enter guest rooms following procedures for gaining access, such as knocking three times, saying - Housekeeping,- and ensuring vacancy before entering.
- Report missing hotel/resort property and damages to room to manager/supervisor.
Housekeeping Quality Control
- Inspect guest rooms after being cleaned by Housekeeper to ensure quality standards are met.
- Inspect public areas/bathrooms, restaurants, fitness center, pool area, offices, and service areas after being cleaned by Housekeeper to ensure quality standards are met.
Housekeeping Coordination
- Verify room status listed on report, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
- Check and resolve issues with discrepant rooms with the Front Desk (e.g., guest was scheduled to check-out but bags were found in the room).
- Assist Housekeeping management in managing daily activities of Housekeeping and Laundry.
- Communicate additions or changes to the assignment sheets to Housekeeping staff as they arise throughout the shift.
- Run reports to determine how many rooms are sold for each day, including the number of arrivals, departures, and vacant ready rooms.
- Prepare and distribute assignment sheets/workboards to Housekeeping staff.
- Close out house at the end of shift to ensure assigned rooms were cleaned, and communicate issues to next shift.