F&B Reservations Coordinator

You should ideally have a degree / diploma in the hospitality field with a maximum of one year experience in a similar role. You must also have fluency in both written and spoken English and be well versed with computer programs, while being familiar with Micros would be an additional advantage.
The ideal candidate will be customer driven and an extremely proactive and - switched on- personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
-Understanding the Job
-Taking Responsibility
-Recognizing Differences
-Customer Focus
-Adaptability
-Teamwork

-Possess full and accurate information about all F&B outlets, promotions and special events
-Provide customers with any required information related to all F&B outlets, promotions and special events
-Handle all F&B inquiries coming through phone and e-mails
-Handle bookings for all F&B outlets before the outlets are open
-Handle group inquiries and bookings for F&B outlets, prepare offers and contracts for groups
-Advice and recommend food & beverage choices to customers while making offers
-Handle pre-payment for F&B reservations and special events bookings if needed
-Create reservations in ReserveOut system and clearly indicate all notes and preferences of the customer. Proceed with table allocation if needed
-Confirm and reconfirm bookings for all F&B outlets before outlets are open
-Responsible for control over the number of reservations taken for a day for any outlet
-Announce overbook of any outlet when necessary and stop bookings before the Outlet Manager is on duty
-Handle reservations for special events arranged by the hotel
-Handle ticket sales for special events arranged by the hotel
-Responsible for taking clear and accurate information about every booker and update it correspondingly in database
-Handle Reserve Out database and corrects mistakes where applicable. Ensure all information is correct and up to standards
-Actively assist in promoting F&B outlets and special events by providing full and detailed information
-Ensure that all customer inquiries are handled timely, efficiently and with care
-Maintain efficient communication with Outlet Managers, F&B management and other departments in order to facilitate operation
-Make Telemarketing as per the standard of procedure
-Maintain appropriate level of confidentiality
-Use operating equipment correctly and handles it without damaging
-Carry out any other reasonable duties and tasks assigned by department head or management
-Operate in a safe and environmentally friendly way to protect guests- and colleagues- health and safety, as well as protect and conserve the environment
-Comply with the hotel environmental, health and safety policies and procedures