Front Office Manager [ผู้จัดการแผนกต้อนรับ]

- Minimum of 2 years in hotel experience in front office manager or operation manager.
- Must be a self-motivated and dedicated individual.
- Creative and able to work as a team.
- Strong in building relationships and able to communicate at all levels.
- Possess skills for leadership, risk management, scheduling and budgeting.
- Professional English communication and computer literate.
- Good personality and open minds.
- Able to work well under pressure
- Able to work any duties and any days off
- Knowledge of Easyfo program.

- The Front Office Manager provides guest service as well as supervision, direction, leadership, planning, coaching, coordinating, serving, training and participating in all areas under supervision of the Front Office Department in accordance with the objectives, performance and quality standards established by Management.
- Sets and provides proper provision for all stationery, and also monitors and summarizes with an inventory report each month.
- Involved on budgeting and forecasting in regards to the Front Office Department and also controls all expenses if not necessary used.
- Determines and establishes Policies & Procedures, SOPs, Job Descriptions and Training Plans in the Department and monitors the results.
- Develops new service and operating standards that sets the resort apart from competitors, and exceeds guest expectations and summarizes to the Resort Manager each month on achieved points. Creates all CRM sections to contact the guest and file in the system.
- Establishes policies, procedures, training and daily follow up to all front desk staff so as to ensure the correctness of market segmentation, source of business and rate codes being entered into the system. The FO manager double checks all operational functions and corrects all point by tracking.
- To ascertain that all staff fully understand all set service standards and must anticipate all requests from guests prior to their arrival and until departure from the hotel.

1. Day Off 1 day/week
2. Public Holidays 14 days/year
3. Annual Leave (Vacation Leave) 6 days/year
4. Service Charge
5. Social Security Insurance
6. Duty Meal 2 times/day
7. Uniform
8. Training
9. Birthday Party
10. Funeral allowance