Club Floor Manager

QUALIFICATIONS
-2+ years experience in a supervisory/management role in live events, venue and/or club operations or hospitality industry
-Degree in hospitality, business management, or related experience
-2+ years experience of people and team management
-2+ years experience of Opera System
-Ability to manage under pressure and make decisions in the moment
-Proven record of operating at a high level under the direction of management team(s)
-Ability to manage multiple operations and managerial projects and tasks simultaneously
-Possess both solid judgement and accountability
-Flexible schedule with the willingness and ability to work weekends and holidays

RESPONSIBILITIES
-Provide direction to floor staff under the guideline set forth by established protocols, policies and procedures
-Communicate clearly and frequently with the floor staff, management and kitchen before, during and after shift to ensure optimal service to guests
-Support floor staff as necessary in the performance of their jobs/responsibilities
-Oversee and guide employee and guest interactions to ensure that service is provided in a manner consistent with the company vision and goals
? Be a visible presence in the room to both staff and guests, ready to step in and address issues at any moment
-Responsible for ensuring high expectation of guests experience through both team leadership and face-to-face guest interaction
? Resolve any dispute regarding service, payment or other matters on an as-needed basis
-Support the planning and execution of daily musical events, special events and VIP guests
-Seamlessly integrate the various aspects of entertainment and service through each shift using guidelines set forth as well as other strategic and practice measures
-Participate in development of financial and qualitative aspects of venue operations and each shift
-Ensure quality of drinks, timeliness of delivery and cost control during service
? Maintain safety and security of the venue and the guests and employees on site
-Ensure lighting, temperature, music, cleanliness and other environmental aspects of venue are appropriate for guests
-Observe staff and participate in management talent reviews and employee reviews
-Conduct and oversee training of new staff and continuous education
-Support with the management and operations of individual departments, including service, bar, security, facilities, production and training on an as-needed basis