Operation Manager / Director

-At least 10 years- experience in the hospitality industry, with significant luxury and international experience.
-Previous experience in a Front Office , Food & Beverage.
-Good English Language skills.
-Strong organizational and administrative skills.
-Ability to lead, motivate and develop a team of individuals.
-Detailed knowledge of working practices of Operation , Front of the house.

-Assist the General Manager in day to day operations.
-Assigns duties to HOD's and observers performance to ensure adherence to hotel policies and established operating procedures.
-Monitor the Guest feedback on Trip advisor, OTA's etc. and others.
-Receives and resolved or assists the General manager in resolving guest complaints and service recovery process.
-Ensure full compliance to Hotel operating controls, SOP, Hotel policies, procedures and service standards.
-Performs sudden audits on rooms and other operating areas.

- Attractive Salary
- Service Charge
- Public Holidays
- Annual Vacation
- Group Insurance
- 2 Day off per week
- Provident Fund
- Staff Uniform & Laundry
- Meal Allowance
- Social security
- Annual Medical Check Up
- etc.,