[Kokotel Khao Lak Lighthouse] GSA / Waiter / Waitress

Knowledge & Skills:

Team Working
- Team work with high standard of work and attention to details, interpersonal communication skills and should be totally customer centric

Communication
- English communication skill with customer and team oriented.

Personality
- Polite and helpful manner when dealing with guest

Service
- Beyond guest expectation attitude

System
- PMS, POS

JD Highlight:

Represents and deliver "WOW" to the guest throughout all stages of the guest?s stay including Front Office Operation and Food & Beverage Services

Duties and Responsibilities:

"WOW" Guest Relation
- Deliver "WOW" service to guest
- Always smile and offer help to guest without asking
- Always take care of guest comment/problem and pass information to ARM/RM when they can't solve
- Able to obtain a review mentioned their name in positive way once per quarter

"WOW" Front Office Operation
- Follow SOP for daily, weekly, monthly operation.
- Complete FO checklist according to the shift
- Do a FO Operation (Check-in, Check-out, etc) according to the SOP
- Able to handle Hotel Documents and Cash Float correctly

"WOW" Food and Beverage Operation
- Follow FB Operation according to SOP.
- Understand all of the restaurant's menus and able to explain them to the guest
- Able to receive an order and doing a beverage menu and serving according to the standard.
- Maintain a hygienic precedure according to the standard

"WOW" Brand Image
- Able to express brand image and value.
- Posses a knowledge of the brand and able to express it to the guest
- Maintain a brand grooming according to the standard
- Posses knowledge about the other branches of the brand that currenry open

"WOW" Communicator
- Able to communicate efficiently both internal and with guest
- Explain to the guest about the condition, policy and the hotel products clearly and understandably both in Thai and English
- Understand guest message and convoy it correctly to the team or other departments
- Understand guest message and serve correctly

"WOW" Character
- Be a lovable person for guest and other staff
- Show a polite and helpful attitude toward guest.
- Show a symphaty and sincere toward each other staff
- Be punctual and honest

2 Days Off / week
Incentive
Meal allowance
Service Charge
Social Security
Medical Allowance
Provident Fund
Public Holiday/Annual Leave
Uniform / Laundry