DUTY MANAGER

Required Skills
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Good reading, speaking & writing skills
- Proficient in the use of Microsoft Office and Front Office System
- Problem solving, reasoning, motivating, organizational and training abilities
- Strong Leadership skills in managing teams
- Ability to manage complex relationships

Preferred Qualifications and Experiences
- Bachelor?s degree in Hotel Administration, Business Administration ,Bachelor?s degree or equivalent
2 years of guest service / hotel experience with one year in a management capacity, or an equivalent combination of education and experience.
- Type and level of experience required may vary slightly based on size and complexity of operation

1. JOB SUMMARY ? (ROLE SUMMARY)
Supervision Guest Service Agent, Guest Service Agent Supervisor and monitor lobby area but not limit to PBX, Concierge, Business Center, and Executive Level in the absence of Section Manager. This position necessitates the individual to spend at least 50% of their time in the lobby outside the counter in order to greet and meet with guests and other 50% to train, control, organize and assist GSA in order to manage the service experience. Adhere to all brand standards and desk merchandising. Serve as Front Office Manager in his/her absence.