Guest Service Manager

1. Bachelor?s degree in business administration, hospitality management, or hotel management.

2. The ability to speak, read, and write the language used in the workplace and knowledge of one or more additional languages is preferred.

3.A minimum of 1-2 years? front desk experience as a guest service manager is preferred.

4.Proficiency in Excel, PowerPoint, and Microsoft Word and hospitality software.

5. A proven track record of being able to lead a team and to multitask.

6.Flexibility and a willingness to work beyond scheduled hours, including on weekends.

7.An ability to identify areas in need of change or improvement to offer guests an excellent hotel experience.

8.Understanding of and compliance with hotel policies and regulations and communicating these clearly to the staff.

10.Reporting on daily operations in a timely manner.

1.Ensuring that the check-in and check-out process runs as smoothly as possible and that guests are escorted to the correct room.

2.Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction.

3.Implementing procedures to improve services offered with the aim of attracting more customers.

4.Hiring and training staff in matters of professional conduct, and ensuring that there is enough staff at all times by organizing staffing schedules efficiently.

5.Supporting service personnel with questions posed by guests and taking over from the support staff if any issues arise.

6.Understanding what guest expectations are and anticipating problems in order to prevent complaints.

7.Acting as a link between guests and hotel management.

8.Attending meetings with management to discuss problems and strategies for improvement.

9.Handling cash or payments made by credit card.
Understanding safety and emergency procedures.

6 OFF DAYS PER MONTH

SSO

HEALTH INSURANCE

STAFF MEALS

UNIFORM