Service Attendant, Room Service

- should have excellent communication skills.

- Speak with others using clear and professional
language.

- Flexibility to work for longer hours as per
business demand.

- Be courteous, professional and provide efficient
service.

- Set tables, trays according to type of food
ordered and the hotels service standards.

- Performs opening and closing procedures
established for the department.

- Accurately records, pre-checks and picks-up
all food and beverage orders.

- Check in with guests to ensure satisfaction
with each food course and/or beverages.

- Responsible for cleaning and removing the
trolleys/trays from guest rooms and corridor.

- Serves guests their food and beverage in
prompt, courteous manner as per the standard
sequence of service.

- Present physical and accurate check to guest
and complete the payment process.

- To be able to immediately monitor guest
comments and pass on to your Superior, and be
pro- active in solving problems whenever
possible.

- To have a full knowledge of the food &
beverage items & their specifications, menu
prices, recipes and style of service etc.

- To have a thorough understanding and knowledge
of all food and beverage items in the menu and
the ability to recommend Food & Beverage
combinations and also up sell alternatives.

- Check with the guest regarding the
satisfaction of the meal.

- Report guest complaints immediately to the
supervisors and ensuring follow up is
performed with the guest.

- Complete closing duties, including restocking
items, turning off lights, etc.

- Maintain cleanliness of work areas, chinaware,
glassware, etc., throughout the day.

- Report cleanliness and maintenance issues to
the immediate supervisor.

- Assist in carrying out scheduled inventories
of products and operating equipment.

- Ensure that the place of work and surrounding
area is kept clean and organized at all times.

- Ensure to have minimum wastage and breakage.

- Ensure communication between Kitchen, Order
taker and service team members.

- Monitor operating supplies, equipment and
reduce spoilage and wastage successfully.
- To ensure a very good relationship between the
Operations floor, the Kitchen & Front of the
House.

- Perform any other assigned reasonable duties
and responsibilities as assigned or as
requested by Supervisors.

- 5 Days working
- Social Security
- Group Insurance
- Provident Fund
- Meals
- Uniform