ลบประวัติการค้นหา
Guest Service Officer - Front Office
N/A
แผนกต้อนรับส่วนหน้า
ประสบการณ์
อัตรา
แบ่งปัน
รายละเอียดตำแหน่ง
งานประจำ
ปริญญาตรี
ไม่จำกัดเพศ
อายุไม่เกิน 30 ปี
ไม่รับพิจารณานักศึกษาจบใหม่
ไม่รับพิจารณาชาวต่างชาติ
ไม่รับพิจารณาผู้พิการ
คุณสมบัติ
- Thai Nationality
- Age not over 28 years old
- Bachelor- s Degree in Hospitality or Tourism Management or related field
- Minimum 1 year work experience in similar or related position in hospitality service
- Good computer and English and Arabic skills
- Pleasant personality, strong people skills
- Well-organized with strong attention to details
- Able to work under pressure, self-motivated and fast learner
รายละเอียดงาน
- Delivers the brand promise and provide exceptional guest service at all times.
- Provides excellent service to internal customers as appropriate.
- Be familiar with the hotel- s products and services and policies.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
- Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
- Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
- Meets and greets all guests and assists with registrations.
- Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
- Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
- Ensures accurate knowledge of hotels and the tourism in the city / country.
- Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Supports and embraces the spirit of - We work through Teams- .
- Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
สวัสดิการ
- 5 days working
- 2 free meals per day
- Uniform
- Service charge
- Social security
- Life & Health insurance
- Provident Fund
- Complimentary stay in Hyatt worldwide