[Kokotel Chiang Rai Airport Suites] Assistant Resident Master [Guest Service Supervisor]

- Thai National Only, Male/Female with a few years of experiences in Hotel/Tourism/ Hospitality
industries.
- Young talented with Guest Service background is a plus.
- Skillful in project planning/ tasks and able to prioritize projects/ tasks.
- Have good supervisory skills to lead and motivate a team of full-time and part time employees.
- Good interpersonal ability, friendly, caring and dedicated individual.
- Excellent English communication skill.
- Customer and team oriented.
- Polite and helpful manner when dealing with guest.
- Proficient in general computer knowledge, result oriented, self-manage and decisive.
- Positive attitude, strong service mind and open-minded with energetics person.
- Being able to work on flexible hours/shift as necessary.
- Team work with high standard of work and attention to details, interpersonal communication skills and should be totally customer centric
- Be able to assign task with clear message
- Listening to others and awareness to raise issue to Resident Master, and also being able to decide on behalf of Resident Master
- Beyond guest expectation attitude
- PMS / POS / Purchas plus / My HR / Rep up

- Manage and make a decision at the site in the absence of Resident Master.
- Can do some aspect or part of Resident Master's works.
- Ensure all daily checklists are completed.
- Support Resident Master to verify check list/create & add some when necessary.
- Monitor the checklist completion throughout the shift.
- Ensure all reviews are addressed and make an initiative from them.
- All reviews must be responsed.
- All issues are addressed in response following the standard of review responsed.
- All complaints must be investigated and discussed about the solution with Super RM (or on behalf of Resident Master).
- To ensure and oversee that the Guest Service Agent shift procedures/duties are completed on time and are procedurally correct.
- Inspection score(service) is not lower than 80%.
- Behavior score is not lower than 80%.
- SOP score is not lower than 80%.
- Daily raise PR (for non-masket list items). Ensure the kitchen task follow a daily checking of stock quality and quantity.
- Support Guest Service Agent and team to prepare and cooking, verify stock count.
- Be a supporter to the team on behalf of Resident Master.
- Able to be assigned to all Resident Master tasks in absent of Resident Master.
- Keep communication with Parent Resident Master closed during the absent of Resident Master.
- Able to make a decision on behalf of Resident Master with Parent Resident Master support in some cases.
- Be a role model to the staff and the shadow of Resident Master.
- Always show professionalism toward guests and staffs.
- Encourage and create supportive atmosphere in the team.
- Make sure all administrative work is completed
- Complete revenue report on behalf of Resident Master when needed.
- PR, goods delivery is done on time with support of Parent Resident Master.
-Any related to HR must be done correctly.
- Daily verify all invoice document.
- Receiving product and verify.
- Support property for Cleaning of the public space.

- 2 Days Off / week
- Incentive
- Meal allowance
- Service Charge
- Social Security
- Medical Allowance
- Provident Fund
- Public Holiday/Annual Leave
- Uniform / Laundry