Food and Beverage Service Officer

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DUTIES AND RESPONSIBILITY

Greets and seat guests and present them with the menu.
Informs guests about the special items for the day and menu changes if any.
Suggest food and beverages to the guest and also try to upsell.
Take food and beverage orders from the guest, punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food.
Performing basic cleaning tasks as needed or directed by the supervisor.
Filling in for absent staff as needed
Communicate to the guest and provide assistance with their queries.
Co - ordinate with the kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
Server food and beverage to the guest as per the course of order.
Observe guests and ensure their satisfaction with the food and service.
Promptly respond to guests with any additional request.
Maintaining proper dining experience, delivering items, fulfilling customer needs, offering
desserts and drinks, removing courses, replenishing utensils, refilling glasses.
Properly open and pour wine at the tableside.
Adhere to grooming and appearance standards consistently.
Understands and can communicate products and services available at the resort.
Must have some familiarity with basic cooking skills.
Assist with stocking and maintaining the restaurant par stock levels and side station.
Help other areas of the restaurant such as answering telephones and completing financial transactions.
Obtaining revenues, issuing receipts, accepting payments, returning the change.
Print closing report and drop the cash with the front office / accounts department
Tally the Credit Card settlements for the day with the batch closing report from the EDC machine.
Close the shift on the POS terminal.
In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the management based upon the particular requirements of the company.

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