Chief Naviagtor

- Positive and can do attitude
- Service Mind
- Leadership skill
- Flexible in time

?To arrive at work on time in the uniform provided, ensuring a neat and tidy appearance according to the associate handbook.

?Oversee the smooth running of the Concierge and all related areas on a day to day basis to achieve high levels of guest satisfaction.

?To have a complete knowledge of the hotel product including room rates, relative facilities, food and beverage outlets, spa and health club.

?To develop and maintain a motivational working environment with the department and positive relations with other departments.

?Attend training sessions/meetings as required.

?Monitor daily arrivals and anticipate guest need and handle guest inquries in a helpful and attentive manner.

?Maintain acceptable staffing levels in line with hotel occupancy and productivity.

?Ensure staffing is adequate for Concierge level and deliverables and in line with Marriott standards.

?Ensure health and safety codes are implemented and oversee the personal hygiene and grooming standards of department employees.

?Meet and escort return guests, Club Marquis and VIP guests of the Hotel when required.

?Maintain, develop and supervise systems for baggage handling.

?Conduct daily shift briefings and meetings and disseminate relevant information to the associates.

?Ensure all issues pertaining to guest satisfaction are met and that all follow up is completed on a timely basis. Pre-empt and anticipate guest needs.

?Maintain a system of regular associate training and reporting.

?Undertake relevant administration duties associated with repairs and maintenance, rosters, associate requisitions, sick and annual leave tracking.

?Provide yearly budget and monthly P & L critique for areas of responsibility.

?Maintain regular quality control inspections of departments standards.

?Inspect limousines daily for cleanliness.

?Advise Director Of Engineering when mechanical services are required hotel vehicles per manufacture specifications.

?Regularly conduct spot checks on Airport Representatives.

?Implement and maintain airport limousine transfer log, ensuring all guests are met on arrival at the hotel. All limousine bookings should receive Express Check In.

?Represent the department at relevant meetings within and outside the Hotel.

?Develop and maintain a guest services directory, relating to navigator services, i.e. limousines, restaurants, attractions, hire cars, taxis etc. Ensuring all front of house
associates are fully conversant with this facility.
?Provide associate counseling, support and guidance as required.

?Complete performance appraisals with direct reports.

?Interview and select department associates, final approval will be via the Front Office Manager..

?Establish contact with tour and inbound operators in the local area to build Renaissance Bangkok Ratchaprasong relationship with those clients.

5 working day per week
- Training & Development
- Vacation and Public Holiday
- Social Security
- Group Insurrance
- Dental Allowance
- Provident Fund
- Uniform
- Meal
- Car Park
- Discount : Food & Beverage , Accommodation