Guest Service Officer (GSO)

- Male or Female
- Age 22 years old up
- Good command in English
- MS Outlook, MS Office skills
- Service minded, communication, relationship skills, and well-organization

- Registers and assigns rooms to arriving guests ensuring that registration cards are correctly completed
giving required information.
- Handles check out of departing guests using hotel standard procedures.
- Prepares guest folio for each arriving and departing guest for the Front Office Cashier.
- Maintains accurate records and inform other departments of arrivals, room changes, check outs and special
arrangements for VIP or group guests.
- Provides and efficient and courteous communication service for guests ensuring all messages are delivered
promptly to the correct room.
- Provides current information about hotel facilities, services and special events to guests.
- Provides current information of tourist attractions, restaurants, entertainment facilities and current events in
the local area to guests.
- Handles guest requests and immediately refers problems and complaints to Front Office Manager.
- Maintains a high standard of hygiene and sanitation throughout all service areas.
- Prepares guest accounts ensuring accuracy and efficiency.
- Records the accurate accounting of all cash floats, takings, credit card vouchers and guest ledger
accounts.
- Prepares takings summary, statistics and other accounting forms as directed by Front Office Supervisor.
- Maintains current information with all room rates, mini bar items and communications charges and pricing.

-