เข้าสู่ระบบผู้สมัครงาน
ตำแหน่งนี้ปิดรับสมัครแล้ว
หรือ
ปริญญาตรี
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full-time
QUALIFICATION
EDUCATION BACKGROUND, CERTIFICATE/LICENSING
High School, Vocational certificate or Bachelor degree in any field.
.
PROFESSIONAL EXPERIENCES
At least 2 years in Front Office Department in hotels
GENERAL MISSION
? Assists Front Office Manager in running the daily operations in connection to guest relations.
RESPONSIBILITIES AND MEANS
? Ensure and provide flawless, professional and high class guest service experiences
? Respond to guests needs and anticipate their unstated ones
? Expect and react promptly to guests? requirements and inquires
? Actively listen and resolve guests? complaints in accordance to Mercure Quality Guarantee standards
? Oversee and coordinate all arrivals and departures of special guests (VIPs, Le Club Members)
? In charge of Le Club loyalty program, benefits including My Resort benefits for eligible guests
? Act as a host described in My Resort benefits
? Coordinate and manage communication between guests and different departments? staff and follow up to ensure complete service recovery
? Promote all amenities, conveniences and programs offered
? Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to
? Produce reports required by the Front Office manager
? Examine activities logbook, assign tasks appropriately and implement control schedule daily
? Attends any training required
? Performs efficiently all duties required in any section of the Front Office department.
? Use supervisory skills effectively to encourage and motivate front office attendant and bell staff.
? To contribute to overall operational efficiency by performing other relevant duties as assigned.
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Novotel & ibis Styles Bangkok Sukhumvit 4
2 Sukhumvit Rd., Klongtoey, Bangkok 10110 Thailand http://www.theerawan.com/en/our_business/hotels_resorts
hotelJob
