Telephone Operator (พนักงานรับโทรศัพท์)

- 2-3 years working experience as Telephone Operator, Communications Agent, Receptionist in a 4-5 stars hotel
- Pleasant personality, service mind, good communication skills, able to work under pressure, good physical condition
- Strong in problem solving skills and execution of work

Under the general direction of the Front Office Manager / Director of Rooms or his / her delegate and within the limits of established brand and local policies and procedures, and serving as the main point of contact for all guest requests and needs. Communications Agent is responsible for answering calls in order, recording the guest request and then pursuing the issue to a resolution. The agent must exhibit courteous hospitality at all times and fully own each guest issue. When in communication with the guest, the agent must be proactive in every area including offering additional services. Most importantly the agent must coordinate the response to the guest issue and then follow up with the guest to ensure satisfaction with the result.

- 2 Days off per week
- Public Holiday / Vacation
- Uniform
- Social Security
- Medical Insurance
- Life Insurance
- Provident Fund
- Annual Physical Check up