Restaurant Supervisor

- Thai nationality only with 2-3 years experience
- Aged 22-35 years old with active manner
- Communicated English and good customer service skill
- Able to work in shifts and muti-tasking job. Flexible to work in shifts
- Love challenge and never give up !

? To promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on Associate satisfaction and delivery of prompt, courteous service.
? Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.
? Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders
? During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.
? Assist in maintaining a highly motivated and well trained staff
? Open and close shift in accordance with Manager?s Checklist.
? Train, maintain and enforce all Anantara Service Standards
? Properly execute revenue and check control procedures on shift
? Maintain a safe and sanitary work environment for all Associates and guests
? Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)
? Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
? Be on the floor during entire meal period and ensure adequate coverage
? Ensure that only a quality product is being served
? Maintain proper Associate uniform standards
? Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
? Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling, time adjustments, etc.)
? Assist any Associate in his/her job performance, when required, to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates
? Encourage problem solving by Associates through proper training and empowerment, to ensure guest satisfaction.
? Establish effective communication with Associates to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantara?s Guarantee of Fair Treatment Policy
? Identify and recommend incentive programs, new ideas, and methods of operation

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