Operations Manager

-Male/Female Age 35 years up.
-Bachelor- s Degree in hotel management or related field.
-At least 8 years- experience in the hospitality industry, with significant luxury and international experience.
-At least 3 to 4 years of experience as a Head of the development or Asst. General Manager or Executive Assistant Manager.
-Previous experience in a Front Office or Guest Experience role.
-Good English Language skills.
-Strong organizational and administrative skills.
-Ability to lead, motivate and develop a team of individuals.
-Detailed knowledge of working practices of Front Office.
-Detailed knowledge of computer and hotel software systems.

-Assist the General Manager in day to day operations.
-Assigns duties to HOD's and observers performance to ensure adherence to hotel policies and established operating procedures.
-Monitor the Guest feedback on Trip advisor, OTA's etc. and others.
-Receives and resolved or assists the General manager in resolving guest complaints and service recovery process.
-Ensure full compliance to Hotel operating controls, SOP- s, policies, procedures and service standards.
-Performs sudden audits on rooms and other operating areas.

- Floating service charge
- 2 day -off a week
- Day off-birthday and birthday gift
- Public holiday 15 days
- Annual leave 6-15 days (depending on employee level and years of service)
- 2 duty meals per day
- Group Insurance
- Social Security benefits
- OC benefits
- Annual check up
- Uniform and laundry service
- Staff New Year party and other activities