Duty Manager

ไม่ระบุ

Prime Function:

? Assist the Front Office Manager to plan and execute all activities for the smooth functioning of the Front Office department.
? To address problems, conflicts and emergencies at the work place.
? Strive to achieve optimum operating results while providing guests with the highest level of service and satisfaction.
? Ensure that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval of the designated authority.
? Ensure that grooming & uniform standards are maintained by all team members.
? Responsible for day to day operations of Front Office Department.
? Any matter which may affect the interests of ACCOR should be brought to the attention of the Management.

Key Responsibilities:

Front Office Planning

? Plan occupancy of the day and also anticipate opportunities for sales.
? Plan for & conduct audits for all Front Office areas for maintenance requirements, repairs or refurbishing, ensuring that these are actioned without delay.

People Management

? Establish and maintain seamless co-ordination & co-operation with all departments of Ibis Styles Goa Calangute to ensure maximum cooperation, productivity, morale and guest service.



? To liaise with the other departments to ensure smooth functioning of all Front Office operations.
? Ensure that guests are greeted, checked in and allocated rooms promptly and courteously.
? Ensure that enquiries, messages & bookings are dealt with courteously and efficiently.


Financial Management

? Review the accounts for guests whose balances have exceeded the pre-established credit limit and plan and suggest the course of action to the Front Office Manager.
? Prepare and submit on the required format annual budgetary information and updates as required.
? Assist the Front Office Manager in:
? Budgeting for the Front Office.
? Review and complete credit limit reports.
? Check cash in and out and verify banks and deposits at the end of each shift.
? Ensure that all cash, credit policies are adhered to.

Operational Management

? Ensure that check-in & check-out procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest.
? To be readily available at all times to deal with problems or complaints.
? Ensure maximum room occupancy within agreed overbooking policy.
? Ensure that all Front Office areas are maintained as per the standards.
? Ensure that newspapers and parcels are delivered in the rooms without delay.
? Ensure that incoming and outgoing telephone calls are handled promptly and courteously.
? To train all team members on the Standard Operating Procedures.
? Monitor the trends within the industry and initiate best practices after the approval of the Management.

-