Hostess

-High school diploma or equivalent preferred.
-Ability to provide top notch customer service in a fast-paced environment.
-A positive attitude and ability work well under pressure with all restaurant staff.
-Does high-quality work while unsupervised.
-Able to work in a standing position for long periods of time.
-Able to safely lift and easily maneuver trays of food when necessary.
-Willing to follow instructions and ask questions for clarification if needed.
-Able to handle money accurately and operate a point-of-sale system.
-Able to work in a busy restaurant environment.
-Restaurant experience a plus.

GENERAL MISSION:
- Attends to telephone calls and takes table reservations for each meal period.
- Maintains reservation book and all information pertaining to room occupancy and daily events.
- To perform every guest interaction in a friendly and welcoming manner.
- Understanding of the server?s tasks in the outlet.
- Knowledge of all menu items, garnishes, contents and preparation methods.
ADMINISTRATIVE RESPONSIBILITIES:
- Provides information concerning the concept and promotional activities of the restaurant and Hotel to guests.
- Take charge of cleanliness of all menus, buffet tags, and signage.
- In charge of flower requisitions for the restaurant, maintains the freshness of floral arrangements on the dining tables and buffet counters.
- In charge of mail and newspaper, pick up for the restaurant.
- Performs light secretarial duties i.e. typing and filing of documents; Updates memos at the staff notice board.
- Performs duties common to all Captains and Waitresses and other duties as may be assigned.
- To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.
- Coordinate with concern department to update daily 86 items, daily special menu, guest?s special/complained cases
- Fill up and submit Engineering work order form for any defect list with follow up.
- Maintains guest?s history for regular and new the share and update info for the team
- Review the Reservation book, pre-assign designated tables and follow up on all special requests.
TECHNICAL RESPONSIBILITIES:
- To ensure that the front or the restaurant is always covered, and that the entrance to the restaurant is as welcoming and attractive as possible.
- Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code
- Answer telephone within three rings, using correct salutations and telephone etiquette.
- Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.
- Monitor guests' reactions and confer frequently with management to ensure guest satisfaction.
- Addresses regular guests by name.
- Do table visits systematically at each meal period to ensure guest satisfaction.
- Greets guests who are entering or leaving the restaurant in the most courteous manner.
- Ushers guests to suitable tables; informs guests of non-smoking restaurant and informed where to smoke in the hotel.
- Pulls chair and seat guests starting with ladies first.
- Presents menu cards to guests and recommends buffet daily specials; attends to guest?s enquiry and requests.
- Asks guests whether they would like to have aperitif or drinks
- Keeps control the flow of business in the restaurant; distributes the guests evenly to each station to avoid overloading at one particular station.
- Maintains cleanliness of the Hostess stand and surrounding areas.
- Pitch in and help in service whenever the need arises
- Responding to complaints and helping to resolve them.
- Tend to special Guest needs and requests.
TECHNICAL RESPONSIBILITIES:
- To ensure that the front or the restaurant is always covered, and that the entrance to the restaurant is as welcoming and attractive as possible.
- Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code
- Answer telephone within three rings, using correct salutations and telephone etiquette.
- Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.
- Monitor guests' reactions and confer frequently with management to ensure guest satisfaction.
- Addresses regular guests by name.
- Do table visits systematically at each meal period to ensure guest satisfaction.
- Greets guests who are entering or leaving the restaurant in the most courteous manner.
- Ushers guests to suitable tables; informs guests of non-smoking restaurant and informed where to smoke in the hotel.
- Pulls chair and seat guests starting with ladies first.
- Presents menu cards to guests and recommends buffet daily specials; attends to guest?s enquiry and requests.
- Asks guests whether they would like to have aperitif or drinks
- Keeps control the flow of business in the restaurant; distributes the guests evenly to each station to avoid overloading at one particular station.
- Maintains cleanliness of the Hostess stand and surrounding areas.
- Pitch in and help in service whenever the need arises
- Responding to complaints and helping to resolve them.
- Tend to special Guest needs and requests.
- Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill if needed while seating another Guest and ensuring the drink is refill prior to getting back to the door).
COMMERCIAL RESPONSIBILITIES:
- Ensure guest bills are correct before present to the guests
- Ensure that F&B sales are properly process through electronic register and cash is accounted for and balanced before the close of each shift.
- Submit daily/shift bills, records and cash float to concerned department.
HUMAN RESPONSIBILITIES:
- Attends all training sessions as scheduled. Participate with positive approach towards training and daily briefing.
- Interacts closely with stewards, barmen and cleaners for effectiveness.
- To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.
- Act with personal professionalism and integrity at all times.
- Maintains excellent grooming standards at all times.
- Check out with your Supervisor before leaving your station or the floor for any reason.
RELATIONS:
- Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees.
REPLACEMENT AND TEMPORARY MISSION:
- May assigned to help VIP function and others outlets when needed.
- Might be assigned to perform duties of Room Service or Banquet when needed.
YOUR COMMITMENT TO US:
I am proud to join the team at Vie Hotel Bangkok. I will work hard to perform all duties required to look after our guests and hotel, and to make my teammates proud of me.

- Uniform
- Vacation and Public Holiday
- Group Insurance
- Social Security
- Service Charge
- Funeral Assistance for Immediate Family
- 2 Meals / Day