(Lub D Chatujak) Hotel Manager

Requirements

Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Experience in providing high quality customer service
Proficiency in English and computer literate
At least Bachelor degree in any field
At least 3 years? experience in international hotels with evidenced tracked record of achievements
Strong in inter-personality, leadership, and creative skill
Good public speaking skill (track record of presentation or public speaking training course)
Strong in driving results and people management and development Note: This job description can be modified, as business demands require without prior notice.
Critical thinker and problem-solving skills
Internally motivated to work with minimal supervision, applying time management principles
Able to work on a 3 shift basis including evenings, night shift and weekends.
Team player
Good time-management skills
Great interpersonal and communication skills
Active listening
Customer-centric
Able to create stories for our guest to tell
Experience in providing high quality customer service
Strong leadership and problem-solving skills
Flexible and willing to work in a fast-paced and constantly changing environment
Ability to maintain professionalism through actions and appearance
Excellent administrative skills and attention to detail
Ability to manage cash flow
Ability to plan, organize, and coordinate within deadlines

Scope of Work

You are responsible for all aspects of hostel management in accordance with Lub d & Local policies, procedures, and Brand guidelines. You will contribute to the effective promotion of the Hostel as a destination for travelers to experience what Lub d and surrounding areas have to offer. You will oversee a high quality service in all departments , and plan/support hostel events and activities. Another important task will be managing staff awhile working closely with guests. Your management of the day-to-day operation and interaction with the Lubd team will also ensure the ultimate success of the operation.

To create truly unforgettable experiences by delivering unique accommodation, activities and service.

Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

Responsibilities, but are not limited to



Ensure that a high standard of guest care is provided at all times and that all employees are adequately briefed, trained and supervised to deliver this level of service
Take all reasonable steps to ensure the health and safety and security of the guests, employees and visitors at all times
Introduce, maintain and update hostel-specific Quality Assured Standards of Performance and checklists for all areas of service delivery
Comply with and act responsibly with Lub d?s policies, procedures, instructions and all relevant current legislation ensuring that all required hostel records are kept as required
Assist in the marketing, promotion and development of the hostel so as to maximise the potential annual accommodation, food, beverage and other hostel sales income to assist with the financial viability of the hostel.
Actively foster good local community relations and work in partnership with affiliated and community organizations to Lub d
Ensure that all employees maintains the highest standards of uniform, personal presentation and hygiene
Evaluate, monitor, appraise and train all employees on a regular basis to ensure a high standard of service delivery and personal development
Actively seek to maximize all hostel income sales whilst ensuring costs are efficiently managed so as to achieve
and surpass the agreed annual hostel budget and thereby contribute to the financial viability of Lub d

Ensure our guests are welcomed to the world of Lubd, and the neighbourhood.
Drive check-in / check-out, and that the team share information of facilities
Key Trainer for the PMS system ensuring it is fully utilised for guest needs & reports.
Manage the common area, both in terms of appearance & cleanliness, also ensuring food and beverage displays are full and re-stocked as required, and the team is clearing tables.
Help create, make, lead & participate with our guests in the activities we offer, giving them another reason to love our hostel. You must drive this as the Residence Manager and constantly come up with new ideas for the activity programs.
You must share your knowledge and experience with our guests and your team.
Lead guest interaction relating to guest?s complaints, inquiries and requests. Listen to their feedback and follow up with urgency & care, making sure we delight the guest with a quick response. Ultimately you lead all feedback to guests, even through social media i.e. Trip Advisor, and you must respond to guests' responses with actions and whenever possible reply to them personally what changes we have made.
Multi-tasking is our culture, offering support throughout the hostel. Nobody is fixed to one task and you must the team constantly adapt to the needs & demands of our guests.
As the leader you must approach guests often, and your team must do the same. You must also be the matchmaker, creating moments, activities where you can link guests with other guests.
You must set up a culture of empowerment for your hosts to effectively solve problems and create harmony between housekeeping, engineering, reservations & Lubd team to ensure success.
Work areas are kept clean, in an orderly state, and ensure the team follows this requirement. Means to success
Responsible for scheduling of the team, ensuring all common areas are covered as required.
You must be flexible in your own schedule, rotating yourself on evenings, mornings and over some weekends. You do not have a fixed schedule.
Control expenses without reducing quality or service and by conducting cost awareness among members & efficient purchasing
Conduct weekly inspections and ensure facilities are kept in optimal condition by implementation of PMM programs and strong planning and management of FF&E, as directed.
Assist in the developing and implementing the Strategic Plan, Business Plan, Budget, Goals &
Incentive Program to ensure on an on-going basis optimum guest satisfaction, sales potential, team retention and profitability

Assists in monitoring present and future trends / practices in the hostel industry
Guide the team to be honest, friendly, genuine & caring professional relationships with our guests.
You must create training programs around SOPs for your team and other guest relevant training.
Be an ambassador for the Lub d brand, in and out of work, promoting the positive reputation of the brand & when using social media on Lub d.
Assist in overseeing and directing the personnel function of the hostel including recruitment, hiring, on boarding, coaching, counselling, training, discipline, salary administration, labor relations, performance appraisal and succession planning.
Create & maintain effective internal communications including Host meetings to ensure optimum teamwork and productivity.
Be supportive, encouraging, a mentor and guide to all your team members, resulting in effective employee relations and a positive working relationship amongst team members.
Ensure the rules & regulations as stipulated by human resources around uniforms, personal hygiene & appearance are enforced and council team members if they do not follow.
Controls the hiring & dismissal of Heads of Department and supervisors payroll charges, change of status, promotions and changes in policy
Report directly overall to the Group Operations Director
Make sure the team is flexible and willing to fill in any areas where needed to help.

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