Front Office Supervisor

? At least 1-2 year supervisory experience in the hotel / hospitality.
? Self-confident and an ability to interact with all types of people.
? Very good command of English.
? Ambitious, service oriented, a go getter and a strong desire to succeed.
? Build and maintain relationships with internal and external customers.
? Understands and anticipates guests? needs; take action to address guests? needs, and strives to exceed guests? expectations.
? Positive and cheerful attitudes

? Maintain courteous guest service and respond promptly to guest questions, complaints and/or requests.
? Respond to guests? special requests, needs, problems, issues, and concerns to ensure optimal level of guest satisfaction and repeat business.
? Train, motivate, supervise, coach, develop, empower and discipline all employees.
? Provide constant feedback to Hotel Manager on Front Office Agent (FOA) performance.
? Completion and distribution of all the required reports.
? Maintain the methods and procedures used by employees for compliance with the standard operating procedures.
? Submits all guests/employees incident reports.? Inspect lobby area, general hotel areas and surrounding hotels areas.
? Acts as manager on duty for hotel and front desk operations in the absence of the hotel manager.
? Ensures that the hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
? Assists Hotel Manager to maximize employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
? Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

- Meal Allowance & Night Shift Allowance
- Service Charge
- Medical Insurance
- Annual Leave
- Uniform