Assistant Wellness & Spa Manager ประจำสาขา PANPURI WELLNESS GAYSORN

- Male/Female, aged between 30 - 40 years old
- Bachelor Degree in any related field
- Minimum of 3-5 years of experience as a Supervisor or Assistant Manager in 5-star luxury spas
- Spa Manager Certificate required
- Spa therapy knowledge (body and face)
- Computer skills (MS Office), Spa operating systems (Booker), and other operational systems
- Fluent in English and Thai, both spoken and written
- Ability to respond to guest and employee concerns with urgency and professionalism
- Ability to effectively and consistently develop and coach front line staff
- Good analytical and problem-solving abilities

Operations and Guest Services
- Responsible for overseeing daily aspects of all guest service, including customer service, guest reservation, reception, staff scheduling, amenities, and overall guest experience
- Perform concierge duties such as answering customer inquiries, making a reservation, checking in/out guests, answering any billing questions, responding to all guest concerns, comments or complaints with discretion, professionalism and sense of urgency, and inquiring on guest level of satisfaction
- Ensure maximum operational efficiencies. Resolve any operational issues in an effective and timely manner
- Follow all company policies and procedures, ensuring the highest standards of services and facilities
- Work with various internal departments and hotel team, including Sale and Marketing, Engineering, Front Office, Concierge and Housekeeping to achieve operational excellence
- Train and manage guest service team members on business objectives, brand standards and hotel standards
- Maintain current knowledge of all spa services, pricings, offerings, schedules, and other services provided at the spa and the hotel
- Report and resolve guest challenges with effective solutions, while being mindful of delivering the highest service standards
- Supervise spa reservations to ensure maximum yield and staff/room productivity
- Ensure that public and private areas are in impeccable physical condition and well maintained
- Prepare effective and timely operational and management reporting, including staff roster, staff commission report, monthly performance report

Business Performance
- Work with the management team to meet revenue goals and costs
- Upsell and cross-sell services and products to reach revenue goals
- Present and review retail and service performance numbers to the management team on a daily basis
- Review analysis of data pertaining to financial business performance on a weekly basis with Wellness & Spa Manager

- ทำงาน 5 วัน/สัปดาห์
- เงินเดือนประจำ
- Service Charge
- คอมมิชชั่น
- ค่าอาหาร
- ชุดยูนิฟอร์ม
- ประกันสังคม
- กองทุนสำรองเลี้ยงชีพ
- ประกันสุขภาพกลุ่ม
- ตรวจสุขภาพประจำปี
- ประกันอุบัติเหตุ
- ปรับเงินเดือนประจำปี
- โบนัส
- ค่ารักษาทันตกรรม
- ฝึกอบรม
- ของขวัญแต่งงาน
- ของขวัญคลอดบุตร
- ทุนการศึกษาบุตร
- เงินช่วยส่งเสริมการเรียนภาษา
- เงินช่วยเหลือกรณีญาติทางตรงเสียชีวิต (บิดา, มารดา, คู่สมรส, บุตร)
- เงินช่วยเหลือประสบอัคคีภัย, อุทกภัย, วาตภัย
- ซื้อสินค้าราคาส่วนลดพนักงาน
- วันลาพักร้อนประจำปี, วันหยุดประเพณี,และวันลาอื่นๆ