Reservation Agent

-Able to communicate in English both speaking and writing.
-Good Team Player.

Creates 100% guest satisfaction by providing genuine hospitality and by exceeding guest expectations:
?Gives personal attention, takes personal responsibility and uses teamwork when providing guest services.
?Listens, apologises with empathy, finds a solution and follows through when resolving guest problems.
?Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee.
?Performs other duties as required to provide genuine hospitality.

Receives and processes incoming customer reservations:
?Greets customer and finds out what they would like to book and when.
?Offers alternative room types, rates and packages to the customer.
? Records reservation information accurately; identifies and record group and transient book codes and special requests.
? Notifies other departments of VIP arrivals.
?Identifies commissionable reservations and secures required information.
?Records and processes deposit and billing information.
?Files all reservations to facilitate easy referral.
?Maintains the correspondence file by date of arrival.
?Communicates with the Accounts Department to ensure credit has been established by companies wishing to charge back costs to their company.

Maximise occupancy and average rate by offering a variety of rates and promotional packages and be helping to maintain accurate occupancy forecasts:
?Utilise suggestive selling techniques as appropriate.
?Adhere to rate control procedures based on availability and forecasted occupancy.
?Inform supervisor of potential sell out dates so rate restrictions can be adhered to.
?Record requests for special accommodation and suites.
?Advise WRS of rate and availability status.
?Assist with the preparation of the four day forecast and VIP list.
?Ensure all reservations are responded to within 24 hours.
?Pass on all possible sales leads to relevant departments. E.g. tour desk.
?Provides feedback to Reservations Manager on ways to increase sales and suggestions for improvement and enhancement to departmental systems.
?Demonstrates a working knowledge of all services and facilities of the hotel and community to promote hotel and effectively assist hotel guests.
?Keeps abreast of daily activities ? banquets, guest activity programs, promotions.
?Is available to offer assistance in other areas of Front Office when time permits as required.
?Demonstrates a knowledge of all hotel safety and security procedures as required to maintain a secure and safe environment for all employees and guests.
Adheres to hotel policies and procedures:
?Attends work on time and as scheduled.
?Follows hotel grooming, hygiene and dress standards.
?Minimise safety hazards by following all safety rules and procedures.
?Refrain from personal conversations with other staff at the main entrance.
?Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.
?Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
?Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.
?At all-time projects a favourable image of AMARA to the public.
?Perform any other duties or request when require by the management.

-Group Insurance both Life and Health.
-Annual Leave 8 days/year.
-Public Holiday 15 days/year.
etc.