Night Customer Service Supervisor or Manager

1.Thai nationality
2.Leadership skill requirement
3.Good command of written and spoken English
4.Have a professional personality with good interpersonal and communication skills
5.Have a passion for service
6.Have experience in hotel or residence as Supervisor or Duty Manager at least 2 years

1.Lead the night shift staff meeting every day at 8:30 p.m. to discuss, share information and summarize work for acknowledgment and compliance with standards.

2.Greetings the tenants with friendly manner (Wai, Smile and Eye contact). Be the main person to offered assistance when tenants have any issues or questions. As a team leader, Night Customer Service Supervisor or Manager has to coordinate with a night shift technician for example, urgent repair jobs. We have to do our best to fix back to normal condition. The team member also has to coordinate with a Night Security Leader to make sure that security team performance up to residence?s standard. The objective is to give tenants the greatest service satisfaction.

3.In case of temporary repairs to the tenant's apartments or common areas. The team member has to pass the work details to of the morning shift Customer Service team to completed in a suitable time frame.

4.Analysis the visitor for the safety of tenants and building assets with the following steps:

4.1Inquire the visitor about the details the tenant?s name and apartment number.

4.2Ask for the visitor?s name.

4.3If the tenant?s name and apartment number are correct, call the tenant to ask if they are allowed *to meet the visitor or not.

4.4If not allowed, we will stop the visitor access to the elevator or stairs.

5.Share information to the team during the daily work shift.

6.Check the daily building technician report to ensure the information in night shift complete and accurate. Summarize information to the Customer Service morning shift and Residence Manager.

7.Able to work under pressure and solve the facing problem. If any incidents that need the urgent decision, contact to Residence Manager immediately.

8.Patrol G floor area every 1 hour on the Security Leader?s day off only. Check the security team to ensure that they are working up to the residence standard. In case the team member not follow the rules and regulations. The Customer Service Supervisor or Manager has to warning personally and report to Residence Manager for further consideration.

9.Manage the night shift team operation accordance to residence standard.

1.วันหยุดประจำสัปดาห์ (6 วันต่อเดือน)
2.วันหยุดนักขัตฤกษ์ประจำปี
3.โบนัสประจำปี
4.ประกันสุขภาพ
5.ประกันอุบัติเหตุ