Marketing Executive

- Thai nationality only
- Not over 35 year old.
- Minimum 2 years experience in Marketing, Social Media, or PR.
- Creativity and a great eye for good content and campaign ideas Attention to detail
- Experience with Google Suite (Sheets, Slides, Docs)
- Fluent in English and Thai communication.
- Motivated and driven Multitasking skill
- Familiar with hybrid working style

- Communicate and respond to customers' enquiries through various channels. This includes but is not limited to email, social media and LINE chat.

- Acknowledge customer concerns and maintain a positive, empathetic, and professional attitude toward customers at all times.

- Liaise with relevant departments to provide helpful information, investigate issues and provide appropriate solutions to resolve complaints.

- Understand exactly how customers use our products and services. Communicate customer needs and pitch customer care improvement ideas to management.

- Coordinate with the Marketing team to manage and execute matters related to new launches, pricing and promotions through various online channels.
Assist in data collection of customer records, interactions, transactions, complaints etc.
Assist in sales and revenue generation through various channels.

- To maintain 100% response rate and high first response time (within 1 hour)
To maintain high customer satisfaction score, customer effort score, total tickets closed, average resolution time (metrics through zendesk)

- To act as the main liaison between external suppliers and potential collaborators involved in Merchandise Management.

- This includes but is not limited to sourcing and purchasing materials, goods and services that are to be resold or used in the daily operations of the business.

- Ensure compliance with Sarnies standards for producing goods related to merchandise such as uniforms, packaging, printing materials, etc.

- To perform supplier research and analysis in order to meet quality and cost reduction targets.

- To assist Marketing Team to develop briefs for designing the Merchandise and Packaging.

- To perform stock control and inventory management of merchandise related raw materials and finished goods.

- This includes forecasting and ordering the mentioned goods with suppliers and internal warehousing partners.

- Work with outlet managers to arrange in-store merchandise and product displays to attract consumers and generate sales.

- 2 days off per week
- Group Health Insurance
- Transportation Allowance
- Daily Drink
- Public Holiday
- Annual Leave (Vacation Leave)
- Birthday Leave
- Training for Skill Development
- Staff discount