Guest Service Agent (Night)

KEY RESPONSIBILITIES

The key responsibilities for this position are:
? To anticipate guest needs, and handle guest inquiries in a helpful and attentive Novotel Bangkok Platinum manner.
? To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, health club, and other Novotel Bangkok Platinum properties.
? To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Novotel Bangkok Platinum at all times.
? Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
? To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Novotel Bangkok Platinum experience.
? To develop a close and harmonious working relationship with all hotel departments,
? To attend hotel events, daily shift briefings and training to improve professional skills.



LEADERSHIP

Within Novotel Bangkok Platinum, the top-performing people who do this job always demonstrate the following attitude:
? Working with Others:
o They always try to anticipate and exceed the needs of customers and colleagues.
o They use their own initiative and good judgement to solve problems in a calm and efficient way.

o They enjoy working with others to achieve common goals. They volunteer as required to ensure the success of the team.
o They act with personal professionalism and integrity at all times.
? Taking Responsibility:
o They always conduct business honestly and fairly. They keep sensitive information confidential.
o They can prioritise their workload effectively and be organised and structured at work.
o They manage their time and pay attention to detail. They know their jobs, and are able to work without close supervision.
o They display a positive attitude, even under pressure. They personally check their work to ensure its accuracy.
? Delivering Results:
o They are committed to meeting and exceeding all performance standards.
o They constantly look to develop their own professional skills and abilities.
o They perform job tasks in line with established policies and procedures.
o They always try to provide a top-quality experience to all our guests.

KEY RESPONSIBILITIES

The key responsibilities for this position are:
? To anticipate guest needs, and handle guest inquiries in a helpful and attentive Novotel Bangkok Platinum manner.
? To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, health club, and other Novotel Bangkok Platinum properties.
? To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Novotel Bangkok Platinum at all times.
? Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
? To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Novotel Bangkok Platinum experience.
? To develop a close and harmonious working relationship with all hotel departments,
? To attend hotel events, daily shift briefings and training to improve professional skills.



LEADERSHIP

Within Novotel Bangkok Platinum, the top-performing people who do this job always demonstrate the following attitude:
? Working with Others:
o They always try to anticipate and exceed the needs of customers and colleagues.
o They use their own initiative and good judgement to solve problems in a calm and efficient way.

o They enjoy working with others to achieve common goals. They volunteer as required to ensure the success of the team.
o They act with personal professionalism and integrity at all times.
? Taking Responsibility:
o They always conduct business honestly and fairly. They keep sensitive information confidential.
o They can prioritise their workload effectively and be organised and structured at work.
o They manage their time and pay attention to detail. They know their jobs, and are able to work without close supervision.
o They display a positive attitude, even under pressure. They personally check their work to ensure its accuracy.
? Delivering Results:
o They are committed to meeting and exceeding all performance standards.
o They constantly look to develop their own professional skills and abilities.
o They perform job tasks in line with established policies and procedures.
o They always try to provide a top-quality experience to all our guests.

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