Assistant Front Office Manager

Qualifications
Ideally, you'll have some or all of the following things we're looking for :
- Minimum 3 years experience in a hotel front office or food & beverage department with preferable experience in both front desk and reservations
- Minimum 1 year experience as a team leader, shift supervisor, assistant manager or duty manager.
- Excellent customer relations, problem solving and time management skills.
- Working knowledge of hotel property management systems such as Fidelio, Opera, Lanmark etc

Key responsibilities of the role include:
- Ensure guests receive prompt attention and personal recognition throughout the hotel.
- Responds to guest needs and resolves any issues that may arsie.
- Supervises, directs and supports Reception, Concierge, Guest Relations and Reservations teams during peak periods.
- Assists Guest Relations in greeting, rooming, and sending off VIP guests.
Conducts daily departmental briefings and provides input for regular Front Office meetings.
- Checks billing instructions and monitors guest credit. Analyses and approves discounts and rebates.
- Analyses the rate variance report to ensure rooms revenue control.
- Takes action with the Property Management Systems (PMS) in emergency situation.
- Fully conversant with all hotel emergency procedures.
- Assists in planning for future staffing needs, recruitment,orientation and training of new team members.
- Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation
- Provides input for probation and formal performance appraisal discussions.
- Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance.
- Regularly communicates with staff and maintains good relations.
- Works with superior in the preparation and management of the department's budget.
- Controls and monitors departmental costs on an ongoing basis to ensure performance against budgets.

In return we'll give you a competitive financial and benefits package which may include
- Public Holiday 14 days per year
- Enjoy working 5 days per week
- Vacation start from 6 days per year
- Bonus
- Service Charge
- Staff Housing
- Uniform include laundry
- Staff Meal
- Social Security
- Group Life Insurance
- Group Medical Insurance
- Medical Expenses Claim (OPD)
- Provident Fund
- Annual Medical Check Up
- Complimentary Room for employees (IHG Employee Rate)
- Complimentary Room for friend & family (IHG Friend & Family Rate)
This is the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.