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รายละเอียดตำแหน่ง
Last Updated : 24.04.2019 | Viewers 2,893
Salary :
เงินเดือน
N/A (THB)
Types of employees :
ประเภทงาน
Full-time
เต็มเวลา
Area :
ปฎิบัติงานที่จังหวัด

Bangkok
กรุงเทพ [เขตปทุมวัน]

Education :
การศึกษา
Bachelor's Degree
ปริญญาตรี
Experience :
ประสบการณ์การทำงาน
2 Year (ปี)
Gender :
เพศ
Male/Female
ชาย/หญิง
Age :
อายุ
Non-Specific
ไม่จำกัดอายุ
Unit :
จำนวนรับ
1 อัตรา
New Graduated :
นักศึกษาจบใหม่
No
ไม่รับพิจารณา
Foreigner :
ชาวต่างชาติ
No
ไม่รับพิจารณา
Disabled :
ผู้พิการ
No
ไม่รับพิจารณา
Job Details
รายละเอียดงาน
Basic Function:
Supervision Guest Service Agent, Guest Relation Office and monitor lobby area but not limit to PBX, Concierge, Business Center, Executive Level and Limousine Desk in the absence of Section Manager. This position necessitates the individual to spend at least 50% of their time in the lobby outside the counter in order to greet and meet with guests and other 50% to train, control, organize and assist GSA and GRO in order to manage the service experience.
Duties and Responsibilities:
- Oversee the smooth running shift of the Front Office Department on a day to day basis to achieve our goals set for GSI. This does not limit to Concierge.

- Meet and greet all Return Guests, Club Marquis, VIP and guests of the hotel.

- Monitor daily arrivals ensuring all requests are carried out wherever possible and all realistic expectations are met and ensure reservations are honored.

- Conduct daily shift briefing/meeting- s and pass on all relevant information to the associates.

- Ensure all issues relating to guest satisfaction are met and that follow up is completed on a timely basis.

- Co-Ordinate and supervise group arrivals and departures ensuring staffing levels are adequate for business flow.

- Conduct regular associate training and monthly meeting, develop tracking system for all training

- Maintain standards and procedures manuals both LSOP and Best Current Practices.

- Submit relevant maintenance and housekeeping cleaning, blocking rooms, room change requests, annual leave and sick leave requisitions.

- Maintain a motivational working environment within the department.

- Maintain positive relations with other departments.

- Oversee the personal hygiene and grooming standards of department associates as outlined in the associate handbook.

- Provide associate coaching & counseling, support and guidance as required

- Check ALL registration card updating by GSA- s to ensure accuracy, i.e. home address, passport details, credit card, rate, voucher, departure date has been signed and verified by guest.

- Check GSA cash floats to ensure amount is correct as issued by the accounts department at the end of each shift.

- Reconcile & check GSA- s banking and audit to ensure all departments are balanced.

- Ensure yourself and associates are up to date with current facts of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, spa and health club.

- Ensure computer - backups- are done at regular intervals in lieu of the EDP Manager with corresponding backup reports.

- Reinforce with all policies and procedures of the hotel.

- Maintain the department log daily.

- Maintain courtesy call log daily.

- Maintain walked guest log.

- Attend training sessions as required and at least 40 hours per year.

- Conduct site inspections as required by management.

- Ensure credit policy is adhered to at all times, alerting the Front Office Manager of any potential credit risks.

- Ensure all check-ins/outs are efficient within 4 minutes, assist GSA in case of heavy workload.

- Ensure all stationery levels are well stocked and equipment is well maintained.

- Show VVIP to their rooms.

- Report to the Management any anticipated problem or concerned.

- Maintain a systematic and clean filing system of all information related to GSA and guests.

- Assist all other areas of the hotel when required.

- Co-ordinate (in conjunction with Loss Prevention) fire evacuation procedures.

- Conduct regular perimeter checks of the hotel to ensure standards are being maintained, safeguard potential loss of hotel assets.

- Ensure manager- s float is maintained at a constant level as issued by accounts.

- Any other duty that may be assigned by Management.
Welfare
สวัสดิการ
* 5 working day per week
* Training & Development
* Vacation and Public Holiday
* Social Security
* Group Insurance
* Dental Allowance
* Provident Fund
* Uniform
* Meal
* Car Park
* Discount : Food & Beverage , Accommodation
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