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full-time
- Thai Citizen
- Preferably has 3 years working experience in a similar position in the hotel industry
- Fluent in both oral and written English and Bahasa Melayu
- Knowledge of OPERA system is an added advantage
- Service-minded and guest-oriented
- Confident, mature, courteous, well-groomed, approachable, attentive and pro-active
- Good administrative skills and team spirit
- Well organized and able to meet deadlines
- To ensure the highest standard of welcome and that the services provided for the guests are delivered to attain the qualittive targets.
- To provide day-to-day supervision, direction and leadership to all Front Office personnel under the guidance of the Front Office Manager in accordance with the objectives, performance and quality standards set.
- Responsible for the swift handling of guest requests
- Responsible for the hotel in the absence of senior managers and oversee the completion of Night Audit and End Of Day procedures.
- Monitor Front Office and particularly the personnel to ensure that loyalty card members, known repeat guests and other VIPs receive special attention and recognition.
- To actively ensure that loyalty membership enrollments achieve the target set and to process them accordingly.
- Responsible for ensuring that all financial and audit procedures are respected.
- Checking billing instructions, permanent folios and monitor guests' credit.
- Support and assist Front Office personnel and all departments during peak periods.
- Reports to the Front Office Manager.
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Novotel Bangkok Sukhumvit 20
Novotel Bangkok Sukhumvit 20 19/9 Sukhumvit 20, Sukhumvit Rd., Klongtoey, Klongtoey, Bangkok 10110
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