เข้าสู่ระบบผู้สมัครงาน
ตำแหน่งนี้ปิดรับสมัครแล้ว
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ปริญญาตรี
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full-time
- Working experience in hospitality
- Adequate knowledge of personalised services principles and processes
- Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques
-Familiarity with industry?s latest trends
Hands on experience with guest relationship management software
-Proficiency in English, multilingualism will be considered an asset
-Guest service orientation and drive
Excellent problem resolution skills along with outstanding communication and active listening skills
-Ability to work flexible hours
Highly responsible and reliable with a professional presentation
- Ensure and provide flawless, upscale, professional and high class guest service experiences
- Analyse customer feedback and provide strategic direction to continuously improve overall rating
Respond to guests needs and anticipate their unstated ones
- Expect and react promptly to guests? requirements and inquires
- Actively listen and resolve guests' complaints
Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)
-Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
- Promote all amenities, conveniences and programs offered
-Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to
-Appraise team?s performance and produce reports
Examine activities logbook, assign tasks appropriately and implement control schedule daily
- providence fund
- uniform
- staff meals at the canteen
Pullman Bangkok Hotel G
188 Silom Road Suriyawongse Bangrak Bangkok 10500 www.pullmanbangkokhotelg.com
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