Director of Rooms

Sex Male/Female
Age o 35 years and above
Height o 165 cm.
Weight o Related to height
Physical look o Positive attitude
o Outgoing personality
o Service Orientated
o Goal Oriented
o High energy
Attitude o Good attitude
o Good interpersonal relation
o Service minded
o Be able to work on all shifts
Skills o Innovative
o Devote
o Excellent Communication skill
o Good leadership and management skill
o Good interpersonal skill
o Hands on in Front Office Operations.
o Proven Leadership Skill
Experience o 5 years or more of progressive hotel rooms experience
Education o Bachelor degree or equivalent
English o Comprehension = excellent
o Reading = excellent
o Writing = excellent
o Speaking = excellent
Hair o Neat/short/no colorings/not cover forehead
Nails o Short, Neatly trimmed

Duties and Responsibilities:

1. In conjunction with the Resident Manager/General Manager, the DOR is responsible for the routine day-to-day operation of the Hotel?s room division department and the quality of service being provided, the guest satisfaction being the constant aim.

2. Direct areas of responsibilities are Front Office, The Club as well as Housekeeping and Laundry department.

3. She is responsible for coordinating the implementation of hotel and company policies and procedures.

4. She is responsible for meeting with each of her concerned Department Heads on a weekly basis to discuss their operations, departmental objectives and problem.

5. Ensures, by frequent and regular inspections that the public areas of the hotel, such as the restaurants and bars, lobby, hotel entrance, pool, beach, car park and other areas visible to the guests, are maintained to the highest standard of cleanliness and good order.

6. She is responsible for analyzing departmental operational results and reporting and discussing forecast variations with each concerned Department Head.

7. She is responsible for meeting with each of the concerned Department Heads on a regular basis to discuss their operations, departmental Head.

8. She is to attend the Morning Operations meeting, weekly Department Heads meeting, monthly Budget meeting, weekly sales brief (REVMAX), and monthly aging meeting and is expected to deputize in the absence of the Resident and General Manager as Chairman of said meeting..

9. She must chair a regular Room Division meeting plus attend regular Housekeeping and/or Security related meetings, scheduled and un-schedule.

10. She should analyze the guest ledger accounts on a daily basis with the Front Office Manager and/or Assistant Front Office Manager and Accounting department. She should also decide on the action to be taken in case of overdue accounts.

11. To oversee the standard of guest service at the front desk and check the hotel reservations status and forecast on a regular basis.

12. Ensures the smooth running of the Security department by conducting regular visits to ensure quality and standards are up to date, also receiving constructive feedback from hotel clients.

13. Initiates various promotions promote services in all respective departments in close conjunction with Resident Manager and/or General Manager.

14. She must coordinate and guide the annual Business Plan/ Budget preparations of her respective departments, delegating as much as possible to the department heads.

15. She must show close interest in all Personnel Department and staff related activities.

16. Supervises and assists in the planning and implementation of all her department training plans and monitors their progress regularly.

17. To be primarily concerned and focused with the smooth-functioning of the service in the departments under her control, making suggestions of how to enhance and improve the service.

18. Ensure that she checks as many guest rooms as possible on a daily basis, in order to ensure standards of cleanliness and organization are being maintained (particularly all VIP rooms prior to their arrival).

19. Ensures, by frequent and regular inspections that the public areas of the hotel, such as the restaurants and bars, lobby, hotel entrance, car park and other areas visible to the guests, are maintained to the highest standard of cleanliness and good order.

20. Meets as many guests as possible as, particularly during check-in and check ?out times to both offer assistance and receive feed back in order to monitor the operation of the hotel.

21. Reads and takes action on departmental reports (log book, financial statement, guest comments forms) reporting her observation/ serious present or potential problems to the Resident Manager and General Manager.

22. Ensure also that Back of House areas are maintained in as reasonable clean a state as possible, with special emphasis on Housekeeping support areas plus the Laundry.

23. In the absence of the Resident Manager and General Manager from the hotel, performs additional duties such as but not limited to, approving purchases.

24. Promotes good guests and community relations through occasional entertaining.

25. Performs other tasks as requested by the Resident Manager and/or General Manager from time to time.

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