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full-time
- A Bachelor?s degree is desirable.
The role requires excellent written and verbal English skills.
- Chinese and others languages are an advantage.
- Minimum of two years experience in a similar timeshare or hospitality
- Strong customer service ethic.
- Ability to handle all sorts of one-to-one communications situations with customers.
- To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
- Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.
- Ensure that all Standard Operating Procedures are being adhered to,
Monitor daily arrivals and action as appropriate for any VIP or special request. - Liaise with housekeeping, room service and front office where necessary to complete the action.
- Conduct regular room inspections to ensure quality standards, complete necessary Engineering Job Order or housekeeping cleaning requests and monitor the results.
- Liaise with the Housekeeping Department to ensure room image is maintained and the ? Room Ready on Arrival? policy is adhered to
Assist owners with basic club service enquiries acting as the go between Owner and Club Services whilst the Owner is staying at a Club Resort.
- To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
- Seek opportunities to continually improve guest service
- Take appropriate action to resolve guest complaints
- To develop a close and harmonious working relationship with all hotel departments.
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Anantara Vacation Club
Anantara Vacation Club Riverside Plaza Building, 9th fl., office no.2, 257/6 Charoennakorn Rd., Samrae, Thonburi, Bangkok 10600 THAILAND anantaraclub.com/
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