Event Sales Coordinator

- Male or Female, age 22-28
- Minimum 2 year working experience, with al least 1 year experience of guest service.
- Experience in Sales Coordinator or Event Coordinator will be an advantage.
- Strong skill in documentation
- Able to work under pressure
- Able to work under deadline
- Willing to learn for new knowledge & skill development
- Positive thinking & Good team player
- Able to work over time in some days

1. To be responsible in seeing that all Catering Sales files handled are up-to-date and information is available for typing of special function arrangements.

2. To handle miscellaneous items, e.g. audio visual requirement, tent card, etc. as requested by client.

3. To issue BEO and Reports as required by DOSM and Event Sales Managers (Weekly, Montly and Adhoc).

4. To co-ordinate closely with other concern departments if there is last minute changes in an event.

5. To accomplish other duties as assigned by the Events Sales Manager and /or DOSM.

6. Review all daily food & beverage and conference charges posted to relevant accounts during each convention, meeting or incentive, to ensure that all charges are in line with run down and event orders. Ensure correct figures are reflected in ISAC actuals. Monitor group billing accounts for accuracy, and co-ordinate with Credit Manager for delayed payments.

7. In conjunction with the Banquet Manager/Captain, be responsible for being visible to and maintaining contact with the client throughout the event.

8. Provides concise information in a timely manner to delegate operational tasks to other operational departments as appropriate. To participate / conduct a weekly Catering Meeting to discuss forthcoming events with F&B, Banquets, Kitchen Departments.

9. Interact with other departments in a friendly, positive and professional manner to foster good rapport, promote team spirit and ensure effective two way communication across the service departments.

10. As the File Manager is responsible for the maintenance of accurate written records for each client and to meet all contractual deadlines as outlined in the Hotel Policy and Procedures in regard to Contracts, Credit Applications, Rooming Lists, Account Payment and Post Conference Evaluations.

11. To attend weekly Sales Meeting.

12. Able to handle incoming event / group enquires and respond in less than 24 hours, with direction of management (if required) for rates, oversell and / or discounting

13. Exhibits strong attention to detail, personal organization and time management.

14. Computer skills of Microsoft Office, Outlook, ISAC, Lightspeed / Galaxy

15. Through themes and activities develop opportunities for incremental revenue (or through other on site venue?s/departments) to increase the hotels profitability and give a competitive advantage.

16. Act as the advisor for Management with regard to the preparation, operation and evaluation of the functions or MICE operations and for ?COMP SET? intel.

17. Is specifically charged with the responsibility, and given the authority to do whatever is necessary to ensure that meetings and conventions satisfy the customer and add to the hotel?s profitability.

18. Provides concise information in a timely manner to delegate operational tasks to other operational departments as appropriate.

19. Ensure deposits, contracts, and settlements are received as due.

20. Responsible for the preparation of the Strategic Business and Operating Plans, Catering and Convention Team targets and Department SMART plans.

21. Ensure all clients are contacted after an event to advise that they will receive the Meeting Planner Satisfaction Index (MPSI) survey and to please complete this to give the hotel constructive feedback.

22. Review, implement and train for changes where necessary to improve. Foster recognition where due through Starwood Cares culture by demonstrating the Star Service Standards at all times to guests and fellow associates, or other recognition programs supported by the property, ensuring all appropriate departments receive feedback.

23. Actively support and promote Starwood?s Loyalty Programs (SPG Pro, SPG Business etc) and other tools (such as StarGroups, E-Menu?s, E-Proposal etc) where possible and appropriate for additional enrolments.

24. Actively cross sell all Starwood Hotels & Resorts facilities through TeamHOT Network Regularly review departmental KPI?s with individuals and team, ensure performance is measured and tracked appropriately

25. Executes all proposals, contracts and events utilizing the appropriate systems and ensure seamless communication across all departments.

26. Develops appropriate administrative and communication policies and procedures in accordance with hotel?s goals and guidelines.

27. To negotiate with clients ensuring that profitability guidelines of the hotel are adhered to and at the same time, guest needs and expectations are met.

28. Demonstrates effective and appropriate interaction with guests whilst maintaining a professional approach and image.

29. Ensure accurate recording of covers and revenue data in the sales and catering system

30. Works closely with contracted MICE business to ensure the smooth execution of the event

31. Conduct telemarketing activities, sales calls, site inspections, and entertainment for the Hotel per the Sales & Marketing Calendar and KPI?s from new, past customers and competitor accounts while developing and maintaining relationships

32. Prepare and complete on time weekly sales activity reports as directed by the DOSM

33. Effectively measure and report on a timely basis, sales results with updated strategies and competitor information

34. Responsible to ensure that up to date files are kept to allow improvement of revenue forecasting and manpower planning.

35. Monitor all correspondence to ensure it meets with Hotel policy and procedures.

36. Ensures the achievement of business objectives according to budgeted guidelines for revenue and costs.

37. Adheres to the Hotel credit policy and other procedures

38. Planning and coordinating all events requirements

39. Attending to walk-in clients and enquiries.

40. Be familiar with hotel safety, current first aid and fire emergency procedures.

41. Analyses, evaluates and improves personal performance on a continual basis.

42. Responsible for daily distribution of BEOs, daily/weekly/monthly reports. Maintains a filing and tracing system for the Catering & Conventions Department.

43. Prevents and resolves all guest concerns.

44. Possesses a high level of product and service knowledge in order to promote services and facilities to customers.

45. Abides by the Hotel Employee Handbook and the Hotel Code of Conduct. Maintains strictest confidentiality at all times on all matters.

46. Interacts with departments and hotel staff in a professional and efficient manner to foster a good rapport, promote team spirit and ensure effective two-way communication.

47. Participate in WOW site inspection

- Service Charge
- Gasoline Allowance
- Telephone Allowance
- Meal Allowance (2 meals / day)
- Weekly Day Off (2 days / week)
- Public Holiday
- Annual Leave (vacation)
- uniform
- Social Security
- Group Health Insurance
- Provident Fund
- Training for Skill Development
- Annual Bonus