Room Attendant

1. At least Vocational diploma in any field
2. New graduate or at least 3 month training in housekeeping
3. Good inter-personality skill
4. Proficiency in English

1. To arrive at work on time the uniform provided ensuring a high degree of personal hygiene and
grooming as outlined on the employee handbook.
2. Collect daily worksheets, registered guest list with room assigned.
3. Ensure all relative information is recognized on worksheet room status, VIP?s both registered and
arrivals and attend housekeeping shift briefing/meeting.
4. All keys are to be signed in and off.
5. Always be careful not make any excessive noise in guestroom areas. This applies to all times of the
day or night.
6. Maintain cleaning equipment in a neat and tidy state ensuring all defects are reported to your
supervisor or uniform room immediately.
7. Restock, maintain, and charge minibar per hotel LSOP.
8. Perform butler functions as required, i.e. polish guest shoes as requested.
9. Maintain the floor pantries in a neat and tidy state.
10. Ensure pantries are stocked to correct par levels, without additional items such as food and
beverage equipment and garbage.
11. Lock floor pantries and secure linen chute doors at all times.
12. Ensure you have a complete knowledge of the hotel product, including room types, relative features
and facilities, food and beverage outlets/promotions, spa and fitness centre.
13. Report any damage in a guestroom, public area or in back of house immediately to the engineer.
14. Complete turndown report for ?Do Not Disturb?, ?No Service Required? and ?Completed services?.
15. Report any room discrepancies (e.g. registered guest but room vacant, or guest in room not
registered).
16. At the completion of shift enter any necessary information into the housekeeping log that may
require follow up.
17. Return all equipment at the end of the shift.
18. Ensure all corridors are vacuumed daily and are free from dust including all fixtures and ashtrays.
19. Maintain the cleanliness of pool area, pick up any trash and place in garbage.
20. Collect any dirty towel and place in collection bin.
21. Ensure adequate pool towels are on hand for guest issue.
22. Ensure pool furniture is arranged in a neat and tidy manner per company SOPs and property
LSOPs.
23. Ensure all issues relating to guest satisfaction are met and that all follow up is completed on a
timely basis, pre-empt and anticipate guest needs.
24. Only use specific chemical designed for cleaning individual surfaces or areas.
25. Do not use abrasive or caustic items, unless specifically directed by manager or supervisor.
26. Follow correct chemical handling procedures.
27. Attend meetings and training sessions as required.
28. Perform tasks as required by management.

- Attractive salary
- Attractive monthly service charge
- Group Life & Health Insurance
- Uniform, Laundry & Meals
- Provident Fund, 100% when complete 12 months membership
- Opportunity for career growth