เข้าสู่ระบบผู้สมัครงาน
ตำแหน่งนี้ปิดรับสมัครแล้ว
หรือ
ปริญญาตรี
ไม่จำกัด
full-time
ไม่ระบุ
Tasks and Responsibilities
? Understand hotel P&P and Accor P&P
? Responsible for taking reservations over the telephone, fax or internet and entering into the PMS timely and accurately
? Responsible for being able to explain hotel services and facilities in a positive manner.
? Ensure knowledge and update of the reservation systems available and are fully conversant with the rates, packages and any special offers available.
? Ensure guest history is updated on a daily basis and special needs/information of incoming guests is communicated to the appropriate departments.
? Ensure to get ETA of VIPs and GIT booking and inform related department
? Be able to provide a courteous, friendly and personalized greeting and farewell in accordance with ?Resavision? program.
? Follow the Accor ?Resavision? program upon receiving reservation, modification or cancellation at all times.
? Optimize occupancy and average room rate in accordance to selling strategy given by RRM and/or Rev Max team.
? Follow up the administration of each booking to help the reception team carry out check-in operations effectively
? Ensure deposit or payment is followed up and accurately updated in PMS and reports
? Prepares and follow up all arrival information, including 3 day check and same day for non-guaranteed and guaranteed reservations.
? Minimize No-shows by the reconfirmation of arrivals and checking for duplicate reservations
? Follow up GIT booking, tentative booking, waiting list.
? Report immediately to FOM if any booking released, cancelled or modified which affect the Occupancy or Revenue Forecasting
? Control hotel availability and allotment to maximize hotel revenue. Report immediately to FOM if hotel availability status changed for decision to close or reopen selling to OTAs.
? Inputs new corporate/travel agencies into the T/A master and update rates accordingly.
? Files all contracted room rates according to alphabets of Company names.
? Updates PMS, ASA, Offline websites, TARS with any up-to-date changes
? Update DPF on daily basis in timely manner
? Update and inform TA for close of free-sale in timely manner
? Handle and follow up waiting list procedure when hotel fully booked, refer to FOM to take over booked reservation and handle over booked situation
? Ensure that allotments are processed according to the standards and that any request to increase allotments are approved by the FOM
? Available to assist hotel Management to do report related to Rooms or Competitors
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Mercure ibis Bangkok Siam
927 Rama I Road, Wangmai, Pathumwan, Bangkok
hotelJob
