Guest Service Agent [GSA]

- Must be able to speak, read, write and understand English.
- Requires good communication skills, both verbal and written.
- Computer skills
- A background in customer service or hospitality will be advantageous
.

POSITION PURPOSE
To welcome guests to the Hotel, answer guest questions and resolve guest problems. To perform check in, check out duties and receive payments for guests.

ESSENTIAL FUNCTIONS
- Ensure prompt, efficient and courteous reception of guests
- Record and administer arrivals and departures
- Full awareness of current daily status of Hotel
- Communication and recording of complaints
- Be aware of daily functions, events, VIP and group arrivals
- Ensure guest- s immediate requirements are catered for
- Awareness of regular guest names & requirements
- Receipt of payments
- Issue safe deposit boxes and allow guest access in accordance with procedures
- To carry out any other duties as required