Assistant Event & Catering Sales Manager

- Experienced in the hotel business or Catering Field
- Good personality
- Strong in inter-personal skill, outgoing and friendly
- Strong in English, communication skill and computer literate
- Strong in problem solving skills
- Understand Banquet Operation

The Assistant Catering Sales Manager is responsible for handling local social catering opportunities for properties. The incumbent is responsible for contracting and closing local catering and social opportunities, and ensure that business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for achieving catering revenue goals by actively up-selling each business opportunity to maximize revenue. The incumbent implements the brand- s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue including up-selling. Determine and give complimentary to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors responsible for one assigned event of the day, in charge of set up, organization of waiter service and billing of the event.

- Provides a high standard of hospitality and service for guests in the F&B point of sale

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