Social Media Specialist

- 5 working day per week
- Training & Development
- Vacation and Public Holiday
- Social Security
- Group Insurance
- Dental Allowance
- Provident Fund
- Uniform
- Meal
- Car Park
- Discount : Food & Beverage , Accommodation

Social Media
? Manage day-to-day activities of select social media channels.
? Research and image sourcing of Social Media creative content.
? Provide day-to-day support on select social media channels.
? Help distribute content across social platforms.
? Optimize tags across multiple distribution outlets.
? Monitor community feedback in real-time and assist with fan engagement.
? Manage active and engaged communities around a defined topic or topics by managing long-lead editorial calendars, monitoring online conversations.
? Participate in online conversations to build brand visibility, customer satisfaction and marketing/ecommerce support.
? Assist with content seeding efforts.
? Establish a positive online presence for the hotel(s) by integrating property-specific and brand messaging in a compelling and valuable way for participants.
? Provide day-to-day analysis of data from listening and CMS tools.
? Create and manage reporting, profile moderation, outreach activities, etc.
Guest Relations
? Address guests' service needs in a professional, positive, and timely manner.
? Thank guests with genuine appreciation and provide a fond farewell.
? Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
? Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
? Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
? Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).

Khun Thitinan Yarnthasanakij (Director of Human Resources)
518/8 Royal Maneeya Tower Ploenchit Road Lumpini , Pathumwan Bangkok กรุงเทพ
เว็บไซต์ : http://www.marriott.com/hotels/hotel-information/travel/bkkbr-renaissance-bangkok-ratchaprasong-hotel/
อีเมล์ : [email protected]
เบอร์โทรศัพท์ : 02-1255000