Assistant Front Office Manager (ผู้ช่วยผู้จัดการแผนกต้อนรับ)

-Direct experience in Front Office Department at least 5 yeras
-Pre Opening Team Experience
-Good in English
-Can work under pressure
-Using Opra

1. Assist and support to the Front Office Manager and supervise the shift work and
ensure each associated is qualified in their position and work efficiently.
2. Ensure that all guests are treated accordingly to our service standard and make
sure that repeat guests and VIPs will be greeted by name and that they receive
special attention and recognition under property guest privilege program.
3. Ensure the room allocation on day and next day does meet guest?s preference
and the check-in and check-out preparing works are ready in advance and inform
Housekeeping.
4. Report major comments and feed backs from guest.
5. Solve any problems related to guest of associate and arrange gift for the
complained guest if necessary.
6. Handles any guest problem or complaint in a professional and hospitable
manner.
7. Dealing with Lost & Found Office for any guest and coordinate between guest,
housekeeping and security for any items stolen or missing.
8. Check in VIP rooms accordingly and make sure other relevant service is ready to
provide and Reception for check-in / check-out guest when necessary.
9. Providing associated on job training and assisting the associated for solving
problem that they can solve.
10. Will ensure property rules and regulations are adhered to and will maintain
discipline with the property following disciplinary guidelines and described in
the Employee Handbook.
11. Will comply with property rules and regulations as outlined in the employee
handbook, which may from time to time be amended or replaced.
12. Will comply with any other directive from Senior Management which may from
time to time be requested.
13. Makes follow up/action on logbook notations from each shift and solve the flag
in the Property Management System (Micro Suite).
14. Responsible for each associates? cash floating to be used in legal and the correct
amount to be counted by each shift with the writing records.
15. Responsible for checking associates grooming and other section?s task.
16. Responsible for maintaining front desk equipment such as computer, printer and
others.
17. Responsible for ordering stationary and arranging the meal break.
18. Responsible for adjusting duty roster due to absence or under a certain situation.
19. Responsible for filling in and collection guest?s questionnaire and meet the
quantity.
20. Must be fully conversant with the properties emergency procedures and ensure
that all Front Office associate is also conversant with them.
21. Practices Safety standards at all times.

-SVC
-Meals
-Group insurance
-Training
-Activities
-Awards