Reservation Officer

- A Bachelor's degree in Hotel Management or High school graduate or any relevant extensive work experience.

- Minimum 2+ years of experience in operations of the Reservation, Front Office or in a similar capacity.

- Experienced in hotel PMS, reservation system & OTAs extranet.

- Proficient in English and Thai.

- Customer-service experience.

- Multi-tasking and time-management skills, with the ability to prioritize tasks.

- Assisting and advising customers who may be choosing from a variety of travel options.

- Making reservations for customers based on their various requirements and budgetary allowances.

- Checking the availability of accommodation or transportation on the customers? desired travel dates.

- Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
Processing payments and sending confirmation details to customers.

- Sorting out any issues that may arise with bookings or reservations.

- Selling and promoting reservation services.
Answering any questions customers might have about the reservation process.

- Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.

- Providing support to customers who may need to amend or cancel a reservation.

- Day Off 6 Days/Month
- Social Security
- Vacation
- Public Holiday
- Staff Activities
- Opportunity for professional development and growth within the company.